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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Plan response to network alarm
   • Determine alarm severity and specific network elements affected from presentation of alarm
   • Assess likely impact to client and network of the alarm
   • Notify the network operating centre (NOC) and other relevant parties of alarm condition
   • Prioritise actioning of alarms according to existing service level agreement obligations and enterprise policy
   • Assess impact of any outage issues and major customers affected
   • Provide information to and seek advice from other relevant parties in identifying the problem and cause of the alarm condition
   • Diagnose likely cause of alarm condition using established methodical strategies
   • Escalate diagnosis to higher level fault clearance unit according to enterprise policy where necessary
2. Arrange rectification of network problem
   • Implement enterprise policy relating to outages as required
   • Rectify network problems when appropriate capability and time constraints can be met
   • Enact escalation procedures according to enterprise policy
   • Make all alarm data and diagnosis available to other areas with responsibility and jurisdiction for network restoration
   • Provide clear and concise instructions to field staff to facilitate all repair efforts
   • Monitor progress of the network repair effort
   • Apply enterprise policy in relation to alarms requiring no further action
3. Complete alarm clearance tasks
   • Reset alarms following network restoration
   • Notify all relevant parties of problem rectification
   • Undertake appropriate cause and effect studies to prevent re- occurrence of problem
   • Complete administrative tasks and recommend any changes required by the enterprise quality assurance system

Performance Evidence

Evidence of ability to:

monitor and analyse a range of network alarms including use of fault history and ranking of likely causes

ensure customers and relevant personnel are appropriately notified of network status

undertake and monitor network repairs

plan and coordinate actioning of network alarms.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

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Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

define purpose of escalation policies and procedures for network alarm systems

describe installed telecommunications systems and equipment

explain principles and use of path protection

outline key components of a telecommunications network

evaluate commonly used test equipment and test procedures

outline typical problems and challenges that arise in Network Operations Centres (NOCs) and in the field

describe typical systems and procedures for monitoring alarms.

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