Elements and Performance Criteria
- Plan routine maintenance
- Obtain relevant legislation, codes, regulations and standards for the given work
- 1.2 Determine network elements requiring maintenance, and maintenance details from manufacturer's equipment manual
- Notify the Network Operations Centre (NOC) of proposed maintenance schedule and maintenance details to minimise disruption to the network
- Assess potential impact of proposed maintenance on customers and network, and plan for possible outage or deferral of maintenance
- Obtain necessary tools, test equipment and resources to undertake maintenance
- Produce a written schedule of planned routine maintenance
- Negotiate schedules and access with the customer, and find out where equipment to be maintained is located on customer premises
- Ascertain and record network stability to determine network performance
- Undertake planned maintenance
- Conduct routine maintenance tasks following work health and safety (WHS) and environmental requirements, and record results
- Escalate unresolved faults according to established enterprise procedure
- Test network equipment for required performance following routine maintenance
- Check operation of associated network equipment to ensure the maintenance did not generate other faults or alarms
- Report on routine maintenance and document results
- Notify all relevant parties of results of the routine maintenance
- Update routine maintenance logs and record other additional work for inclusion in the next cycle of maintenance
- Complete administrative tasks and recommend any changes as required by the enterprise quality assurance system
- Notify NOC of job completion and obtain sign-off