Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Diagnose remote faults
  2. Plan remote repair
  3. Repair fault
  4. Report remote diagnosis and repair and document results

Performance Evidence

Evidence of ability to:

communicate effectively with relevant parties, using appropriate technical and non-technical language

diagnose and identify faults, including using fault history and ranking likely causes

plan and coordinate repair of network faults

apply enterprise escalation and outage procedures following related work health and safety (WHS) requirements and work practices

ensure customers and others are kept notified of works progress.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.


Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

describe telecommunications systems and equipment and technologies likely to be encountered in remote networks

explain principles and use of path protection

outline key components of a telecommunications network

describe test equipment and test procedures required for determining network faults

evaluate test results and specify solutions

explain typical problems and challenges that arise in Network Operations Centres (NOCs) and in the field.