Elements and Performance Criteria
- Diagnose remote faults
- Install remote access software on notebook computers
- Verify network fault by analysing relevant data
- Investigate context and background information relevant to the network fault
- Source appropriate documentation and test equipment relevant to the network fault
- Conduct appropriate tests and analyse results
- Diagnose network faults using established methodical strategies in a timely fashion without disruption to other services
- Plan remote repair
- Repair fault
- Initiate remote repair strategies to reconfigure or repair remote equipment in a manner safe to self, fellow workers, network equipment and public
- Inform customers of repair progress where fault has caused degradation of service or outage
- Escalate unresolved faults according to established enterprise procedure
- Test remote repair for required performance
- Assess ongoing network performance and the likelihood of further problems
- Report remote diagnosis and repair and document results