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Elements and Performance Criteria

  1. Prepare for implementation of network routers and switches
  2. Implement network switches and routers
  3. Troubleshoot network switches and routers
  4. Document configuration and troubleshooting records

Required Skills

Required skills

communication skills to liaise with technical staff

literacy skills to read and interpret enterprise procedures manuals and specifications

numeracy skills to interpret technical data and perform calculations

planning and organisational skills to plan and prioritise own work

problem solving skills to

deal with unexpected situations on the basis of safety and specified work outcomes

troubleshoot common network problems

safety awareness skills to

apply precautions and required action to minimise control or eliminate hazards that may exist during work activities

follow enterprise OHS procedures

work systematically with required attention to detail without injury to self or others or damage to goods or equipment

technical skills to

configure and activate network access and security measures

configure switches and routers to enable LAN and WAN links

connect enterprise networks using WAN services and applications

connect the enterprise network to external services

maintain enterprise network documentation

troubleshoot network faults and implement recovery action

use a hierarchical internet protocol IP network address scheme

use tools and equipment to analyse enterprise network

Required knowledge

access control lists

correct use of tools and equipment

enterprise

features and applications

OHS procedures

record keeping procedures

switching and routing protocols and strategies

hierarchical addressing

multilayer switching

routing protocols

VLAN routing

implement enterprise WAN links

network diagnostic and troubleshooting techniques

network modelling

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

determine customer networking requirements

configure routers and switches using hierarchical addressing over VLANs to meet network link requirements

enable and control access to network services and applications across the network

diagnose and rectify network hardware and device configuration faults

document configuration information faultfinding history and remediation action

Context of and specific resources for assessment

Assessment must ensure

a network facility and workstations

operating instructions installation documents and manuals

hardware and software testing tools currently used in industry

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct observation of the candidate installing and troubleshooting routers and switches

review documentation of implementation and troubleshooting prepared by the candidate

oral or written questioning to assess required knowledge

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example with

ICTTENA Install and configure a home or small office network

ICTTEN2207A Install and configure a home or small office network

ICTTENA Install and configure a small to medium business network

ICTTEN2208A Install and configure a small to medium business network

ICTTENA Build and maintain a secure network

ICTTEN2209A Build and maintain a secure network.

Aboriginal people and other people from a nonEnglish speaking background may have second language issues

Access must be provided to appropriate learning and assessment support when required

Assessment processes and techniques must be culturally appropriate and appropriate to the oral communication skill level and language and literacy capacity of the candidate and the work being performed

In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge Questioning techniques should not require language literacy and numeracy skills beyond those required in this unit of competency

Where applicable physical resources should include equipment modified for people with special needs


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

OHS may include:

awards provisions

hazardous substances and dangerous goods codes

legislation

local safe operation procedures

material safety management systems

protective equipment.

Environmental requirements may include:

dust

excessive energy and water use

excessive noise

fumes

gas

liquid waste

smoke emissions

solid waste

vapour.

Appropriate personnel may include:

customer

manager

network manager

site engineer

supervisor.

Network resources may include:

domain name system (DNS) server

dynamic host configuration protocol (DHCP) server

files

software

web browser.

Enterprise procedures may include:

instructions:

designs

drawings

job sheets

plans

manufacturer's specifications

operational procedures

reporting and communication

use of tools and equipment.

Network addressing scheme may include:

dynamic

static

subnet.

Calculations may include:

binary addition

binary conversion

binary division

binary multiplication

binary number system

binary subtraction.

Network services may include:

authentication servers

collaborative services

DHCP

directory services

DNS

email

network file system

printing

web services.

Network applications may include:

media player

spreadsheet

word-processor.

Essential implementation information may include:

fault history

installation software

IP addressing schemes

logical and physical diagrams

network administrator codes

network recovery actions

passwords

router configuration details

security access codes

switch configuration details.