Elements and Performance Criteria
- Identify possible breaches
- Investigate alleged breaches
- Further information is obtained on possible breaches.
- If inspection is authorised, the alleged offending party is notified and a time scheduled for an inspection that is conducted according to council procedures.
- Available information from the inspection is assessed against relevant legislation to determine if a breach has occurred and relevant details are accurately recorded.
- The complainant is advised of investigation outcomes in accordance with council policies and procedures.
- All parties are informed of their rights according to legislation and within appropriate time frames.
- Propose appropriate action to achieve compliance
- Consultation with the alleged offending party is undertaken to facilitate resolution.
- Options for action are identified to achieve compliance at the earliest date with the least inconvenience to all parties.
- A practical action to achieve compliance is selected as a result of consultation and relevant authorities are notified, where required.
- Undertake action to achieve compliance
- Notices are issued to relevant parties that clearly document breaches and recommend appropriate action to achieve compliance.
- A clear report recommending appropriate action is prepared and submitted to council.
- Proceedings are instigated within the required time frame in terms of required legal procedure.