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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Identify possible breaches
  2. Investigate alleged breaches
  3. Propose appropriate action to achieve compliance
  4. Undertake action to achieve compliance

Required Skills

This describes the essential skills and knowledge and their level required for this unit

Required Skills

negotiation including providing supporting reasons considering suggestions of others and responding appropriately

investigation

working to time lines

inspection techniques for possible breaches

communicating with public while adjusting communication to accommodate language and cultural differences

selecting reading and interpreting relevant legislation

writing reports including introducing the issues arguments and supporting evidence and recommending actions

Required Knowledge

council structure and services

relevant legislation and controls

forms of action

types of notices

administration

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Evidence Required

Overview of assessment requirements

A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria The knowledge and skill requirements described in the Range Statement must also be demonstrated For example knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated

Critical aspects of evidence to be considered

Complaints are investigated

Alleged offender is consulted

Notices are issued

Reports are compiled

Context of assessment

On the job or in a simulated work environment

Relationship to other unitsprerequisite or corequisite units

Prerequisite units nil

Corequisite units nil

Method of assessment

The following assessment methods are suggested

observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies

written andor oral questioning to assess knowledge and understanding

completion of workplace documentation

thirdparty reports from experienced practitioners

completion of selfpaced learning materials including personal reflection and feedback from trainer coach or supervisor

Evidence required for demonstration of consistent performance

The following assessment methods are suggested

observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies

written andor oral questioning to assess knowledge and understanding

completion of workplace documentation

thirdparty reports from experienced practitioners

completion of selfpaced learning materials including personal reflection and feedback from trainer coach or supervisor

Resource implications

Access to a workplace or simulated case study that provides the following resources

computers

relevant legislation

Access to real parties in an action or simulated roleplay process


Range Statement

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.

Breaches may include:

parking offences

swimming pools

dog nuisances

general by-laws

litter

pollution

unauthorised buildings

businesses operating outside permitted hours

illegal land use

fires

off-road vehicles

illegal landfills.

Relevant authorities may include:

building surveyors

planners

utilities

water authorities

council

state government authorities.

Council policies and procedures may include:

priority

bona fides of a complainant.

Time frames may include:

statute of limitations

state or territory specific.

Legislation may include:

federal

state or territory

local controls.

Information may include:

written and oral records

reports

instructions

directions from supervisor or management

formal and informal interviews

team meetings

reports from other services, agencies, specialists or experts

media.

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