This describes the essential skills and knowledge and their level required for this unit

Required Skills

reading and interpreting a range of information relevant to jobrole which may include legislation and its impact on council operations

communicating and liaising with internal professional practitioners and external consultants

demonstrating clear open communication and consultation with the community and stakeholders and managing stakeholder relationships using a range of communication techniques to assess their needs and expectations which may involve participation in and facilitation of committees

achieving effective working relationships that demonstrate an ability to work collaboratively with people from diverse backgrounds and all sections of the organisation

problem solving and conflict management

analysing and evaluating a range of options in terms of their contribution to council objectives

monitoring own work and adjusting to meet agreed standards and expectations

engaging in activities that promote own ongoing learning requirements which may include maintaining current knowledge of legislation and common law

using technology relevant to the jobrole which may include the use of computers and other relevant office technology

Required Knowledge

deed of authority for job role

council and department structure and services

relevant legislation and controls

relevant administration procedures

occupational health and safety procedures

risk assessment

work flow

strategies policies and procedures on sustainable practice

Overview of assessment requirements

A person who demonstrates competency in this unit will be able to perform the outcomes described in the elements to the required performance level detailed in the performance criteria The units skill and knowledge requirements must also be demonstrated For example knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated

Critical aspects of evidence to be considered

The demonstrated ability to

correctly identify and apply extent of authority for different work activities

understand responsibilities of other team members

arrange appropriate levels of supervision as required

refer work activities falling outside remit to senior officers

seek advice of higher authority when required

identify plan and implement teamwork and team performance improvement opportunities

observe relevant environmental procedures

adhere to sustainable practices

Context of assessment

On the job or in a simulated work environment

Method of assessment

The following assessment methods are suggested

observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies

written and oral questioning to assess knowledge and understanding

completion of workplace documentation

thirdparty reports from experienced practitioners

completion of selfpaced learning materials including personal reflection and feedback from trainer coach or supervisor

Evidence required for demonstration of consistent performance

Evidence will need to be gathered over time across a range of variables

Resource implications

The learner and trainer should have access to appropriate documentation and resources normally used in the workplace

Key responsibility areas may include:

Extent of personal authority may vary from activity to activity and include:

Council policies and procedures may include: