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Elements and Performance Criteria

  1. Determine requirements for provision of information to public
  2. Determine appropriate medium to educate public
  3. Provide education to public
  4. Review and evaluate education program
  5. Maintain records of public education programs
  6. Determine requirements for provision of information to public
  7. Determine appropriate medium to educate public
  8. Provide education to public
  9. Review and evaluate education program
  10. Maintain records of public education programs

Evidence Required

Overview of assessment requirements

A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria The knowledge and skill requirements described in the Range Statement must also be demonstrated For example knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated

Critical aspects of evidence to be considered

The demonstrated ability to

develop and organise public education programs

use a range of information sources when determining information requirements

develop and impart accurate information to the public that complies with council and legislative requirements

organise and use suitable mediums

Context of assessment

Assessment of performance requirements in this unit should be undertaken within the context of the local government framework Competency is demonstrated by performance of all stated criteria including the Range of Variables applicable to the workplace environment

Method of assessment

The following assessment methods are suggested

observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies

written andor oral questioning to assess knowledge and understanding

completion of workplace documentation

thirdparty reports from experienced practitioners

completion of selfpaced learning materials including personal reflection and feedback from trainer coach or supervisor

Evidence required for demonstration of consistent performance

Evidence should be gathered over a period of time in a range of actual or simulated management environments

Resource implications

Access to a workplace or simulated case study that encompasses

information on council services policies statutory obligations and requirements

developing mediums such as videotapes brochures and displays


Range Statement

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.

Need for information may arise from:

new legislation

new council policy

current and emerging environmental and sustainability issues/policies

new council services

health considerations

customer needs and requirements

compliance requirements

Information may include:

services available

legislation

impacts on health, environment or safety

Appropriate medium may include:

brochures

fact sheets

displays

videotapes

public meetings

Sources of information may include:

council publications

council business papers

statutory authorities

state and federal governments

other councils

regional organisations of councils