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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Devise consultation strategies
  2. Conduct consultations
  3. Record, analyse and report on results
  4. Devise consultation strategies
  5. Conduct consultations
  6. Record, analyse and report on results

Evidence Required

Overview of assessment requirements

A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria The knowledge and skill requirements described in the Range Statement must also be demonstrated For example knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated

Critical aspects of evidence to be considered

The demonstrated ability to devise and conduct community consultations where

consultation ensures councils image or reputation is maintained or enhanced

community consultation produces valid and useful information

Context of assessment

Assessment of performance requirements in this unit should be undertaken within the context of the local government framework Competency is demonstrated by performance of all stated criteria including the Range of Variables applicable to the workplace environment

Method of assessment

The following assessment methods are suggested

observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies

written andor oral questioning to assess knowledge and understanding

completion of workplace documentation

thirdparty reports from experienced practitioners

completion of selfpaced learning materials including personal reflection and feedback from trainer coach or supervisor

Evidence required for demonstration of consistent performance

Evidence should be gathered over a period of time in a range of actual or simulated management environments

Resource implications

Access to a range of real or simulated consultation processes including

public and community meetings and forums

surveys and door knocks

appropriate communications equipment and aids such as overhead projectors and computerbased presentations


Range Statement

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.

Interested and affected parties may include:

community groups

other authorities

individuals

emergency authorities (police, fire and ambulance)

private sector business interests

special interest groups

experts

Resources may include:

human

financial

locations

Consultation strategies may include:

public meetings

phone-ins

questionnaires

informal gatherings

door knocks

council meetings

Enabling and encouraging relevant groups to be involved may include:

physical accessibility

diverse language needs

culture, including Indigenous, youth and non-English speaking background

physical environment

number of people

Legislation may include:

local government

anti-discrimination

planning

Information may include:

written and oral records

anecdotes

reports

instructions

directions from supervisor or management

interviews

formal and informal team meetings

Access and equity may include:

subject matter

manner in which consultations are conducted

physical accessibility

community profile

Presentation of information may include:

graphics

models

computer animations

video displays

overhead transparencies

handouts

display plans

interpreter service