Elements and Performance Criteria
- Establish need for change
- Trends in internal and external environment are reviewed and monitored and the need for change is identified.
- Consultation with the community and staff is undertaken and their needs and expectations are assessed.
- Operations are continuously monitored and evaluated and improvement opportunities are identified and implemented.
- Plan change
- Options for change are identified and assessed in terms of their impact on organisational performance and any industrial implications.
- A change plan is developed in consultation with employees and/or their representatives.
- Change plan is endorsed by chief executive officer and/or council and disseminated to stakeholders.
- Facilitate the implementation of change
- Time schedules for implementing change are determined and amended as necessary.
- Employee training and development requirements resulting from change are identified and included in change strategies.
- Existing systems and processes are modified, or new systems and processes are introduced, to implement required change.
- Staff members are informed of progress of change.
- Staff needs are identified and appropriate support is arranged.
- Evaluate change programs
- Stakeholders are consulted and feedback is sought on effects of change.
- Actual outcomes of change are compared against expected outcomes.
- Modifications to change process are made as appropriate.
- Establish need for change
- Trends in internal and external environment are reviewed and monitored and the need for change is identified.
- Consultation with the community and staff is undertaken and their needs and expectations are assessed.
- Operations are continuously monitored and evaluated and improvement opportunities are identified and implemented.
- Plan change
- Options for change are identified and assessed in terms of their impact on organisational performance and any industrial implications.
- A change plan is developed in consultation with employees and/or their representatives.
- Change plan is endorsed by chief executive officer and/or council and disseminated to stakeholders.
- Facilitate the implementation of change
- Time schedules for implementing change are determined and amended as necessary.
- Employee training and development requirements resulting from change are identified and included in change strategies.
- Existing systems and processes are modified, or new systems and processes are introduced, to implement required change.
- Staff members are informed of progress of change.
- Staff needs are identified and appropriate support is arranged.
- Evaluate change programs