This describes the essential skills and knowledge and their level required for this unit

Required Skills

consultation

communication

negotiation

report writing

facilitating the participation of team members team development and improvement

problem solving and conflict resolution

decision making

working effectively with team members who have diverse work styles aspirations cultures and perspectives

relating to people from a range of social cultural and ethnic backgrounds and with a range of physical and mental abilities

using relevant software and technology skills

Required Knowledge

relevant council policies and procedures

relevant legislation

access and equity issues

code of conduct and ethics

organization of teams

team goal setting

devolving responsibility and accountability to teams

team dynamics

conflict resolution

leadership styles

providing feedback to others and receiving feedback

motivating others

strategy development

Hidden text

Overview of assessment requirements

A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria The knowledge and skill requirements described in the Range Statement must also be demonstrated For example knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated

Critical aspects of evidence to be considered

The demonstrated ability to

plan team roles and responsibilities and allocate then in accordance with organisational and work requirement needs and resource parameters

monitor and maintain team performance using positive and supportive communication and resolving issues that arise in a manner satisfactory to all parties

communicate change to the team and support change processes

report clearly to management in regard to the team performance and represent the concerns of the team to management in a supportive manner

Context of assessment

Competency is demonstrated by performance of all stated criteria with particular attention to the critical aspects of evidence and the knowledge and skills elaborated in the Evidence Guide and within the scope of the Range Statement

Assessment must take account of the endorsed Assessment Guidelines in the Local Government Training Package

Assessment of the performance requirements in this unit should be undertaken in an actual workplace or simulated environment

Assessment should reinforce the integration of the key competencies for the particular AQF level Refer to the key competency levels at the end of this unit

Relationship to other unitsprerequisite or corequisite units

To enable holistic assessment this unit may be assessed with other units that form part of the job role

Method of assessment

The following assessment methods are suggested

observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies

written andor oral questioning to assess knowledge and understanding

completion of workplace documentation

thirdparty reports from experienced practitioners

completion of selfpaced learning materials including personal reflection and feedback from trainer coach or supervisor

Evidence required for demonstration of consistent performance

Evidence should be collected over a set period of time that is sufficient to include dealings with an appropriate range and variety of situations

Resource implications

The learner and trainer should have access to appropriate documentation and resources normally used in the workplace

Legislation relevant to the workplace may include:

Organisation's goals, plans and objectives may include:

Work requirements may include:

Change may include:

Self-development opportunities may include: