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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

Required Skills

This describes the essential skills and knowledge and their level required for this unit

Required Skills

coaching others

clear verbal communication

resolving conflicts

organising skills in order to prioritise work activities

time management

Required Knowledge

council structure and functions

own role in relation to whole of council

equal employment opportunity requirements

antidiscrimination requirements

relevant council workplace standards

own role and function within council

local community cultures

Evidence Required

Overview of assessment requirements

A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria The knowledge and skill requirements described in the Range Statement must also be demonstrated For example knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated

Critical aspects of evidence to be considered

The demonstrated ability to

identify and use appropriate communication when working with colleagues

apply equal employment opportunity and antidiscrimination guidelines to work

fulfil work commitments appropriately and on time

organise and complete own work activities

share relevant work information

Context of assessment

On the job or in a simulated workplace environment

Method of assessment

The following assessment methods are suggested

observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies

written andor oral questioning to assess knowledge and understanding

completion of workplace documentation

thirdparty reports from experienced practitioners

completion of selfpaced learning materials including personal reflection and feedback from trainer coach or supervisor

Evidence required for demonstration of consistent performance

Evidence will need to be gathered over a period of time across a range of variables

Resource implications

Access to the workplace or work situation in which a group of individuals are required to work cooperatively to achieve an outcome Required resources may include access to

workplace documents

policies procedures and standards

Range Statement

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.

Communication may include:

verbal: face to face, telephone and two-way radio

written: electronic, memos, instructions and forms

non-verbal: gestures, signals, signs and diagrams

Relationship with receiver refers to:

Standards may include:

standards set by council or the work group

legislation or codes

organisational policies and procedures

Colleagues may include:

coach or mentor

supervisor or manager

peers, work colleagues and team members

other council staff

Feedback on performance may be obtained through:

formal or informal performance appraisals

feedback from customers or clients

self-reflection

feedback from colleagues or team members