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Elements and Performance Criteria

  1. Review organisational structure
  2. Develop, maintain and review an effective communication strategy
  3. Contribute to the development of organisational innovation, creativity and excellence
  4. Contribute to the development of a productive and ethical work culture
  5. Develop and maintain relevant competencies in a changing environment
  6. Promote and monitor a fair and equitable workplace
  7. Review organisational structure
  8. Develop, maintain and review an effective communication strategy
  9. Contribute to the development of organisational innovation, creativity and excellence
  10. Contribute to the development of a productive and ethical work culture
  11. Develop and maintain relevant competencies in a changing environment
  12. Promote and monitor a fair and equitable workplace

Required Skills

This describes the essential skills and knowledge and their level required for this unit

Required Skills

written and verbal communication

counselling presentation negotiation consultation and conciliation

development interpretation review and implementation of policy

effective management organisational review and quality and continuous improvement practices

problem solving

costbenefit analysis

people management and development practices

Required Knowledge

councils political social economic and environmental context

councils strategic and business plans goals and objectives

relevant sections of local government act

local government award and enterprise agreements

relevant sections of industrial legislation

equal employment opportunity and antidiscrimination legislation and policies

council industrial relations and human resources policies and procedures

effective management principles

organisation behaviour principles including the relationship between strategy and structure

quality and continuous improvement principles

ethics and public accountability

Evidence Required

Overview of assessment requirements

A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria The knowledge and skill requirements described in the Range Statement must also be demonstrated For example knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated

Critical aspects of evidence to be considered

The demonstrated ability to

design and implement organisational structures policies processes and activities to ensure achievement of councils goals and objectives

be significantly involved in the development support and encouragement of council staff

establish and maintain effective relations with peers and other managers

Context of assessment

May be undertaken on the job or in a simulated work environment

Method of assessment

The following assessment methods are suggested

observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies

written andor oral questioning to assess knowledge and understanding

completion of workplace documentation

thirdparty reports from experienced practitioners

completion of selfpaced learning materials including personal reflection and feedback from trainer coach or supervisor

Evidence required for demonstration of consistent performance

Consistent evidence across a range of human resources management and organisational improvement activities and practices

Resource implications

Access to a workplace or case study that provides the following resources

copies of relevant legislation

council policies and procedures with special reference to industrial relations human resources competitive tendering and competition equal employment opportunity antidiscrimination and education and training

strategic plans

real or simulated consultation process


Range Statement

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.

Goals and objectives of the organisation may relate to:

productivity

career development opportunities for staff

efficiency

quality services and facilities

succession planning

Feedback may include:

periodic performance appraisal reviews

individual informal discussions

staff surveys and questionnaires

Specialist advice may be obtained from:

internal human resources specialists

external consultants