Elements and Performance Criteria
- Plan community consultation
- Specific consultation needs are identified based on the issue and organisational requirements.
- The objectives for the consultation are discussed with appropriate personnel.
- Consultation methods are identified and discussed with appropriate personnel.
- A consultation plan is developed and discussed and/or endorsed with appropriate personnel.
- Facilitate consultation
- Information is prepared that is clear, accurate and appropriate to the needs of the parties.
- Measures to expedite community consultation are taken to ensure consultation occurs within an identified time frame.
- Information is provided to participants at an appropriate time and place.
- Access and equity requirements are implemented in the consultation.
- Consultation is undertaken using effective facilitation techniques suited to the target audience.
- Difficult situations are handled effectively using collaborative problem-solving techniques.
- Report consultation outcomes
- Responses are collated and formatted to facilitate analysis.
- A report is prepared that includes recommendations to enable informed decision making.
- Feedback is provided to interested parties.
- Other issues raised during consultation are directed to relevant department or person for action.
- The effectiveness of the consultation process is evaluated and action is taken where necessary.