Elements and Performance Criteria
- Plan the negotiation
- Purpose of the negotiation is clarified and the desired outcomes of all parties are considered.
- Approach to be taken is determined based on analysis of the strength and weakness of the position and the most appropriate negotiating style.
- All information relevant to the negotiation is collected, analysed and organised to support the selected approach.
- Negotiation plan is developed in accordance with organisational procedures and legislative requirements.
- Plan is communicated to team leader and other staff assisting in the negotiation.
- Conduct the negotiation
- Issues and processes are documented and agreed upon by all parties.
- Effective negotiation techniques are used to persuade and convince other party of the strength of the argument put forward.
- Plan is adapted where required to respond to changed circumstances.
- Appropriate techniques are selected to deal with conflicts and break deadlocks.
- Possible solutions are discussed and their viability assessed.
- Agreed position is confirmed.
- Participate in mediation forums
- Mediation is planned in accordance with organisational procedures and legislative requirements.
- Background information is sought from all parties to facilitate mediation process.
- Mediation is conducted in a manner that facilitates open communication.
- Appropriate mediation techniques and questioning are used to encourage parties to explore and reflect on issues.
- Appropriate techniques are selected to deal with conflicts and break deadlocks.
- Assertive communication is used to reach a solution.
- Finalise the outcome