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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Confirm service requirements
  2. Coordinate service delivery
  3. Report on service delivery

Required Skills

This describes the essential skills and knowledge and their level required for this unit

Required Skills

reading and interpreting a range of information relevant to jobrole which may include legislation and its impact on council operations

communicating and liaising with professional practitioners and consultants

demonstrating clear open communication and consultation with the community and stakeholders which may involve participation in and facilitation of committees and managing stakeholder relationships using a range of communication techniques to assess their needs and expectations

achieving effective working relationships that demonstrate an ability to work collaboratively with people from diverse backgrounds

problem solving and conflict management

monitoring own work and adjusting to meet agreed standards and expectations

engaging in activities that promote own ongoing learning requirements which may include maintaining current knowledge of legislation and common law

using technology relevant to the jobrole which may include the use of computers and other relevant office technology

handling transport and storage of vaccines and hazardous materials

promoting services to the public

record keeping

Required Knowledge

council structure and administrative procedures

relevant council policies plans and legislation

public health service delivery procedures

environmental and sustainability procedures and practices

key organisations and individuals

numeracy skills to enable effective service delivery scheduling

relevant professional guidelines

occupational health and safety procedures

procedures for handling transporting and storing vaccines and hazardous materials

Evidence Required

Overview of assessment requirements

A person who demonstrates competency in this unit will be able to perform the outcomes described in the elements to the required performance level detailed in the performance criteria The units skill and knowledge requirements must also be demonstrated For example knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated

Critical aspects of evidence to be considered

The demonstrated ability to

confirm public health service schedules and the roles and responsibilities of relevant personnel

prepare provide and manage relevant materials and equipment as required

maintain accurate records

deal with enquiries and issues in a prompt and professional manner including appropriate consultation as required

take steps to ensure that service delivery proceeds according to schedule

note potential changes to enhance service delivery

prepare and submit reports promptly

Context of assessment

On the job or in a simulated work environment

Method of assessment

The following assessment methods are suggested

observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies

written and oral questioning to assess knowledge and understanding

completion of workplace documentation

thirdparty reports from experienced practitioners

completion of selfpaced learning materials including personal reflection and feedback from trainer coach or supervisor

Evidence required for demonstration of consistent performance

Competency must be demonstrated in all elements across a range of variables relevant to councils size location and strategic plan

Resource implications

Access to a workplace or simulated case study environment that provides the following resources

copies of relevant legislation

council policies and procedures

relevant service delivery materials


Range Statement

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.

Public health services may include:

immunisation sessions

Pediculosis (head lice) control

sharps control

Personnel may include:

maternal and child health nurses

school health nurses

doctors

teachers

relevant staff in other council departments

relevant staff in government departments

Legislative requirements may include:

federal

state or territory

local government

Council requirements may include:

council policies, procedures and guidelines

strategic, business and management plans

local ordinances, laws and by-laws

Client evaluation may include:

informal interviews

formal client satisfaction surveys

focus groups