Elements and Performance Criteria
- Confirm service requirements
- Public health service plans are interpreted to determine service delivery schedules and locations.
- Roles and responsibilities of personnel involved in service delivery are confirmed.
- Materials and equipment required for service delivery are prepared or organised.
- Service delivery scheduling and preparations are confirmed with relevant personnel.
- Coordinate service delivery
- Relevant resources and materials are provided and managed to facilitate a professional and efficient program.
- Records are maintained in a safe, accurate and efficient manner within legislative requirements, codes of practice and council requirements.
- Communication and liaison with service users, relevant health and education professionals and government agencies are conducted to deal with any issues arising.
- Service delivery process is monitored to ensure that schedule is maintained and to identify means to maximise program effectiveness.
- Report on service delivery
- Standard reports on service delivery are completed and processed according to relevant council procedures.
- Issues arising and solutions implemented are reported, including details of consultation conducted to assist in resolving any problems.
- Proposals for possible improvements in service delivery are noted.
- Client evaluation of service delivery is conducted and responses are reviewed according to council requirements.