This describes the essential skills and knowledge and their level required for this unit

Required Skills

reading and interpreting a range of information including legislation codes standards and policies relevant to the job role

communicating and liaising with professional practitioners

demonstrating clear open communication and consultation with the community and stakeholders and managing stakeholder relationships using a range of communication techniques to assess their needs and expectations

achieving effective working relationships that demonstrate an ability to work collaboratively with people from diverse backgrounds

inspection methods for specified premises

problem solving and conflict management

monitoring own work and adjusting to meet agreed standards and expectations

engaging in activities that promote own ongoing learning requirements which may include maintaining current knowledge of legislation and common law

using technology relevant to the jobrole which may include the use of computers and other relevant office technology

promoting services to the public

record keeping

Required Knowledge

potential hazards in specified premises including identification of probable cause

compliance legislation for specified premises

codes of practice and procedures

hazard analysis and hazard control systems including relevant environmental health requirements such as

premises and equipment maintenance

personal hygiene

signage

sterilisation procedures

pest control

council policies and procedures

effective communication negotiation and conflict management methods

written reports and administration

Overview of assessment requirements

A person who demonstrates competency in this unit will be able to perform the outcomes described in the elements to the required performance level detailed in the performance criteria The units skill and knowledge requirements must also be demonstrated For example knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated

Critical aspects of evidence to be considered

The demonstrated ability to

interpret compliance requirements for different types of nonfood businesses and prepare relevant resources for assisting inspections

conduct communication with proprietors and staff of specified premises cordially conveying relevant information

conduct and record inspections in accordance with council requirements

report noncompliance to professional practitioners for followup

promote approved compliance support information to staff and proprietors of nonfood businesses

Context of assessment

On the job or in a simulated work environment

Method of assessment

The following assessment methods are suggested

observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies

written and oral questioning to assess knowledge and understanding

completion of workplace documentation

thirdparty reports from experienced practitioners

completion of selfpaced learning materials including personal reflection and feedback from trainer coach or supervisor

Evidence required for demonstration of consistent performance

Competency must be demonstrated in relevant elements across a range of variables relevant to councils size location and strategic plan

Resource implications

Access to a workplace or simulated case study that provides access to the following resources

relevant legislation and codes of practice

council policies

government guides for local government

real or simulated premises

relevant data

real or simulated business personnel

Compliance requirements may include:

Specified premises may include:

Relevant legislation, codes, standards and council policies may include:

Resources may include: