This describes the essential skills and knowledge and their level required for this unit

Required Skills

conflict management skills

negotiation skills

coaching and mentoring skills

team building skills

goal setting

highlevel leadership and management skills

highlevel written and oral communication skills

Required Knowledge

leadership and management models and theories

organisational mission vision values and goals

local government culture

change and innovation management

problem solving techniques

psychology of teams

theories of motivation

Hidden text

Overview of assessment requirements

A person who demonstrates competency in this unit will be able to perform the outcomes described in the elements to the required performance level detailed in the performance criteria The units skill and knowledge requirements must also be demonstrated The candidate will demonstrate the capacity to provide leadership and the ability to support appraise and develop staff

Critical aspects of evidence to be considered

The demonstrated ability to

apply HR management theories and practice

apply knowledge of relevant employment legislation awards and codes of practice

lead and manage staff during conflict and other complex situations

implement a performance appraisal system and design and implement a development plan for staff

effectively monitor and coach staff and manage staff training and development needs

Context of assessment

Assessment of performance requirements in this unit should be undertaken with the context of the local government framework Competency is demonstrated by performance of all stated criteria including the range of variables applicable to the workplace environment

Method of assessment

The following assessment methods are suggested

preparation of a major workplace project reportportfolio that may incorporate assessment of related units as a key form of assessment that enables candidates to integrate the learning and assessment project into their regular work responsibilities which enables integrated and holistic assessment of the complex skills and knowledge addressed in this unit

observation of the learner performing a range of workplace tasks over sufficient time to demonstrate hisher handling of a range of contingencies

written and oral questioning to assess knowledge and understanding

completion of workplace documentation

thirdparty reports from experienced practitioner

completion of selfpaced learning materials including personal reflection and feedback from trainer coach or supervisor

Evidence required for demonstration of consistent performance

Evidence should be gathered over a period of time in a range of actual or simulated management environments

Resource implications

Access to a workplace or simulated case study that provides the following resources

relevant council documents such as strategic and operational plans

relevant local government legislation and regulations

Performance appraisal processes may include a range of proprietary or in-house developed tools, such as:

Professional development activities may include:

Support provided to individuals and teams may include:

Staff development needs may be determined by reference to:

Motivation theories include:

HR policies are developed in relation to: