This describes the essential skills and knowledge and their level required for this unit

Required Skills

highlevel management and leadership skills

highlevel written and oral communication

numeracy skills to develop tender and contract specifications

ability to identify and evaluate potential obstacles to change

analysis of organisational systems processes and activities

lateral thinking and creativity

developing a range of possible options in solving problems

Required Knowledge

comprehensive knowledge of councils demographics and environment

change management processes

service improvement processes

Overview of assessment requirements

A person who demonstrates competency in this unit will be able to perform the outcomes described in the elements to the required performance level detailed in the performance criteria The units skill and knowledge requirements must also be demonstrated The candidate will demonstrate the capacity to provide leadership and drive service improvements and change within the department unit or whole council

Critical aspects of evidence to be considered

The demonstrated ability to

manage improve and report on organisational processes within council

Context of assessment

Assessment of performance requirements in this unit should be undertaken with the context of the local government framework Competency is demonstrated by performance of all stated criteria including the range of variables applicable to the workplace environment

Method of assessment

The following assessment methods are suggested

preparation of a major workplace project reportportfolio that may incorporate assessment of related units as a key form of assessment that enables candidates to integrate the learning and assessment project into their regular work responsibilities which enables integrated and holistic assessment of the complex skills and knowledge addressed in this unit

observation of the learner performing a range of workplace tasks over sufficient time to demonstrate hisher handling of a range of contingencies

written and oral questioning to assess knowledge and understanding

completion of workplace documentation

thirdparty reports from experienced practitioner

completion of selfpaced learning materials including personal reflection and feedback from trainer coach or supervisor

Evidence required for demonstration of consistent performance

Evidence should be gathered over a period of time in a range of actual or simulated management environments

Resource implications

Access to a workplace or simulated case study that provides the following resources

relevant council documents such as strategic and operational plans

relevant local government legislation and regulations

Research and community consultation include:

Non-financial performance indicators may include:

Monitoring of customer/stakeholder satisfaction may include:

Reporting mechanisms may include:

Service providers may include:

Change processes may entail:

Services delivered may include: