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Elements and Performance Criteria

1. Identify problems or issues needing response
   • Problems requiring decisions to be made by council are categorised and prioritised.
   • Problems are identified by nature, possible causes and influencing circumstances.
   • Relevant community and stakeholder needs and expectations are discussed in relation to issues of concern.
2. Develop solutions to problems
   • Possible solutions are researched, community input is encouraged and specialist advice is sought where appropriate.
   • Community consultation and ownership of solutions are encouraged where possible.
   • Alternative viewpoints are considered and factored into proposed solutions.
   • Previous or similar situations are examined to combine or improve on ideas generated from feedback and discussion.
   • A range of solutions to identified issues is proposed to relevant stakeholders and decision makers.
3. Evaluate solutions
   • Evaluation of costs and feasibility of solutions are considered.
   • Capacity to deliver and sustain proposed solutions is evaluated.
   • Community acceptance and support of proposed solutions are evaluated and considered.
   • Risk of failure and consequences are assessed against alternative solutions.
   • Ethical decisions are proposed whilst respecting council responsibilities and community values and avoiding conflicts of interest.
   • Optimum solutions to identified problems are proposed and authority to proceed is gained.
4. Implement decisions
   • Boundaries and limitations of decisions are clarified and followed by elected councillors.
   • Implementation of decisions is planned to suit the operation of council and the community.
   • Follow-up processes are observed to monitor progress of the implementation plan and review is instigated where necessary.

Required Skills

This describes the essential skills and knowledge and their level required for this unit

Required Skills

questioning listening research management lateral thinking

Required Knowledge

decision making processes legislation affecting councils responsibilities conferred upon councillors to act responsibly and ethically

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Evidence Required

Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria The knowledge and skill requirements described in the Range Statement must also be demonstrated For example knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated
Critical aspects of evidence to be considered	Assessment of this unit must include capacity to determine what decisions can or cannot be made on information available ability to make or contribute to difficult decisions demonstrated capacity to involve the community and specialist sources of advice to inform decision making demonstrated capacity to respect and represent diversity in ethnic background culture customs language and communication styles
Context of assessment	In the workplace or a simulated work environment possibly supported by classroom delivery including remote or online Assessment may encompass multiple elements in the workplace and utilise roleplays oral questioning case studies short exercises including multiple choice practical demonstrations and group activities in simulated environments It is anticipated that a complete assessment would involve observation of performance in the role of councillor
Relationship to other unitsprerequisite or corequisite units	Prerequisite units nil Corequisite units nil
Method of assessment	The following assessment methods are suggested observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written andor oral questioning to assess knowledge and understanding completion of workplace documentation thirdparty reports from experienced practitioners completion of selfpaced learning materials including personal reflection and feedback from trainer coach or supervisor
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables
Resource implications	Access to a workplace simulated environment or case studies Assessment and training may need to be conducted out of standard business hours

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Range Statement

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Problems may be:	serious or urgent new or recurring result of a previous decision impact of changing circumstances not perceived as such by council, community or others outside the community.
Solutions may be sourced from:	inside the council within the community outside influences individual interviews surveys: group forums focus groups quantitative research. customer satisfaction specific issue
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