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Elements and Performance Criteria

1. Contribute to team development
   • Identity and membership of team are clarified.
   • Other team members are treated with integrity, respect and empathy.
   • Council's social, ethical and business standards are respected and used to develop and maintain positive relationships.
   • Trust and confidence of colleagues are gained and maintained through effective performance.
   • Interpersonal styles and methods are adjusted to the prevailing social and cultural environment.
   • Contribution and positive commitment to team values are recognised.
   • Agreement is reached to support the processes adopted from consultation and to respect group decisions.
2. Plan the work of the team
   • The structure and rules of behaviour of the team are negotiated and agreed on by team members and managers.
   • The purpose, goals, objectives and accountabilities of team members and managers are established and aligned with those of the council.
   • Planning is implemented through effective research and application of resources.
3. Contribute to team performance
   • Work of the team is contributed to in accordance with agreed processes to achieve goals and objectives.
   • Diverse concepts and solutions are welcomed and conflict is negotiated objectively while maintaining personal respect.
   • Responsibilities are clarified through discussion and assigned.
   • Positive interpersonal relationships are maintained to promote a positive image within and outside the team.
   • Opportunities for development and mentoring to assist productivity of the team are identified and actioned.
4. Conduct performance monitoring and feedback
   • Results and alterations to strategy are shared with the group to promote continuous improvement.
   • Improvements and alterations to processes are documented to assist future planning.

Required Skills

This describes the essential skills and knowledge and their level required for this unit

Required Skills

management strategic planning setting team objectives resolving conflict effective interpersonal communication

Required Knowledge

legislation governing council operations meeting procedures ethical practice in council community and personal dealings team organisation dynamics and accountabilities roles of team leaders quality assurance issues continuous improvement processes

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Evidence Required

Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria The knowledge and skill requirements described in the Range Statement must also be demonstrated For example knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated
Critical aspects of evidence to be considered	This unit requires demonstration of personal behaviours that contribute to team work attributes of teams appropriate to effective council outcomes willingness to allow all to contribute to council activities expression of individual views whilst in a team capacity to respect and represent diversity in ethnic background culture customs language and communication styles
Context of assessment	In the workplace or a simulated work environment possibly supported by classroom delivery including remote or online Assessment may encompass multiple elements in the workplace and utilise roleplays oral questioning case studies short exercises including multiple choice practical demonstrations and group activities in simulated environments
Relationship to other unitsprerequisite or corequisite units	Prerequisite units nil Corequisite units nil
Method of assessment	The following assessment methods are suggested observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written andor oral questioning to assess knowledge and understanding completion of workplace documentation thirdparty reports from experienced practitioners completion of selfpaced learning materials including personal reflection and feedback from trainer coach or supervisor
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables
Resource implications	Access to a workplace simulated environment or case studies including legislation and standards of practice protocols policies and procedures meetings and committee proceedings representative issues and incidents reflecting council responsibility Assessment and training may need to be conducted out of standard business hours

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Range Statement

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Council's social, ethical and business standards may include:	legislation local laws meeting procedures business and accounting standards operating policies and procedures strategic and operational plans communications protocols.
Team performance may include:	involvement in formal council or community activities and teams concerned with promoting operational effectiveness team goals, objectives and accountabilities team values and interpersonal relationships outcomes commensurate with strategic or operational planning feedback and continuous improvement processes.
Performance monitoring may be conducted:	in whole or in part from outside the team environment as part of a formal or informal quality assurance or continuous improvement process internally or externally.
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