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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Receive and register applications for permits
  2. Issue permits
  3. Receive and register applications for permits
  4. Issue permits

Required Skills

This describes the essential skills and knowledge and their level required for this unit

Required Skills


written and verbal communication with the public modifying language to accommodate language and cultural differences

customer service

using technology

record keeping

Required Knowledge

administrative procedures

filing systems

types of permits

council structure and services

assessment criteria

council procedures for issuing permits

relevant application requirements

council customer service policies

council schedule of fees

Evidence Required

Overview of assessment requirements

A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria The knowledge and skill requirements described in the Range Statement must also be demonstrated For example knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated

Critical aspects of evidence to be considered

The demonstrated ability to

check applications for compliance accuracy and completeness

communicate with clients

process applications and issue permits in accordance with policies and procedures

maintain records of permits issued

Context of assessment

Competency is demonstrated by performance of all stated criteria with particular attention to the critical aspects of evidence and the knowledge and skills elaborated in the Evidence Guide and within the scope of the Range Statement

Assessment must take account of the endorsed Assessment Guidelines in the Local Government Training Package

Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment

Assessment should reinforce the integration of the key competencies for the particular AQF level Refer to the key competency levels at the end of this unit

Method of assessment

The following assessment methods are suggested

observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies

written andor oral questioning to assess knowledge and understanding

completion of workplace documentation

thirdparty reports from experienced practitioners

completion of selfpaced learning materials including personal reflection and feedback from trainer coach or supervisor

Evidence required for demonstration of consistent performance

Evidence should be collected over a set period of time that is sufficient to include dealings with an appropriate range and variety of situations

Resource implications

The learner and trainer should have access to appropriate documentation and resources normally used in the workplace that should include

recordsfiling system


council procedures

Range Statement

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.

Applications for permitsmay include:

temporary permits to:

construct cross-over or temporary cross-over

connect services

conduct kerbside cafe

display goods for sale on footpath subdivision of buildings or land


temporary or permanent structures


dwelling additions or alterations






swimming pools

reblocking and underpinning demolitions

park furniture removal vans on nature strip and or footpath

sell from roadside

store building materials on nature strip

Applicants may include:

property owners or agents

building practitioners






business owners



Documentation may include:

application forms



technical reports

structural computations

referral authority reports

endorsed authority plans

certificates of title

soil reports

home warranty insurance certificates

working drawings

property information certificates

flooding certificates

Registers may include:

statutory and non-statutory

manual and/or computerised