Elements and Performance Criteria
- Negotiate to obtain payment of debt
- Information regarding whereabouts and individual circumstances of debtors is accessed in line with council procedures and legislative provisions.
- All relevant customer details are confirmed.
- Special arrangements for payment of debt are negotiated with debtors where possible to maximise probability of recovery of debt.
- Agreements are documented, followed up and renegotiated as necessary.
- Agreements are reviewed as necessary to take into account changes in debtor circumstances.
- Recommend action on bad debts
- Reported bad debts are analysed to determine appropriate debt recovery method.
- Value of bad debt is assessed against potential cost and likelihood of recovery.
- Appropriate action is recommended based on council policy and capacity to pay.
- Doubtful debts are provided for at end of year, backed up by evidence.
- Take legal action as required
- Report on debt recovery
- Annual timetable is prepared for the issue of instalment and other notices.
- Reports on debt recovery performance are submitted in accordance with Council requirements.
- Style of report is consistent with purpose and intended audience.
- Recommendations on policy changes and new policy development are made based on legislative requirements and improved debt recovery practices.