Elements and Performance Criteria
- Consult with parties to facilitate positive employee relations
- Consultation process is established and agreed upon by all parties.
- Consultation between managers, supervisors, employees and union representatives is encouraged.
- Information on employee relations is assessed, interpreted and provided in a format that is understandable and usable to employees.
- All employees, including non-union employees and union representatives, are kept informed on all issues that may affect them.
- Decision-making processes are undertaken that involve the participation of all relevant individuals and bodies.
- Processes are implemented consistent with council policy and procedures on employee relations.
- Provide effective counselling opportunities to staff to maintain positive relations
- Counselling is offered to support employees in relation to work difficulties, career aspirations and personal difficulties.
- Counselling techniques and styles appropriate to the situation and a diverse workforce are identified.
- The counselling environment is selected in accordance with staff needs.
- Active listening techniques are applied to formulate responses to employees.
- Referrals to appropriate support professionals and agencies are made to aid employee performance and wellbeing where necessary.
- Confidentiality principles are strictly adhered to.
- Promote systems that address problems, grievances and disputes
- Processes and procedures are established and documented to ensure early intervention and identify and minimise problems, grievances or disputes.
- Processes and procedures are communicated to, and supported by, all relevant groups and individuals.
- Processes and procedures are followed to facilitate solutions to problems, grievances or disputes in a timely manner.
- Specialist advice is taken where appropriate and/or when formal hearings are required.
- A solution is agreed upon that considers the needs of the organisation and the individuals.
- All proceedings are clearly documented in accordance with legislative and council requirements.
- Consult with parties to facilitate positive employee relations
- Consultation process is established and agreed upon by all parties.
- Consultation between managers, supervisors, employees and union representatives is encouraged.
- Information on employee relations is assessed, interpreted and provided in a format that is understandable and usable to employees.
- All employees, including non-union employees and union representatives, are kept informed on all issues that may affect them.
- Decision-making processes are undertaken that involve the participation of all relevant individuals and bodies.
- Processes are implemented consistent with council policy and procedures on employee relations.
- Provide effective counselling opportunities to staff to maintain positive relations
- Counselling is offered to support employees in relation to work difficulties, career aspirations and personal difficulties.
- Counselling techniques and styles appropriate to the situation and a diverse workforce are identified.
- The counselling environment is selected in accordance with staff needs.
- Active listening techniques are applied to formulate responses to employees.
- Referrals to appropriate support professionals and agencies are made to aid employee performance and wellbeing where necessary.
- Confidentiality principles are strictly adhered to
- Promote systems that address problems, grievances and disputes
- Processes and procedures are established and documented to ensure early intervention and identify and minimise problems, grievances or disputes.
- Processes and procedures are communicated to, and supported by, all relevant groups and individuals.
- Processes and procedures are followed to facilitate solutions to problems, grievances or disputes in a timely manner.
- Specialist advice is taken where appropriate and/or when formal hearings are required.
- A solution is agreed upon that considers the needs of the organisation and the individuals.
- All proceedings are clearly documented in accordance with legislative and council requirements