This describes the essential skills and knowledge and their level required for this unit

Required Skills

consultative skills to ensure the system is supported by managers and employees

evaluation of programs and strategies to ensure performance objectives are achieved

internal marketing and promotion

policy development

conflict management skills to deal with any grievances disputes or disagreements

negotiation skills to negotiate changes to the system

counselling skills to assist managers or employees who are having difficulties or problems

communication and report writing skills to ensure a twoway information flow about how the system is performing

Required Knowledge

equal employment opportunity and affirmative action legislation

grievance handling procedures codes of conduct and confidentiality procedures

council performance objectives goals policies and procedures relating to performance management

freedom of information

performance management concepts and systems

range of evaluation methodologies

learning and development strategies to support performance management systems

Overview of assessment requirements

A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria The knowledge and skill requirements described in the Range Statement must also be demonstrated For example knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated

Critical aspects of evidence to be considered

The demonstrated ability to

develop a performance management system to meet the needs of council

implement a performance management system

monitor the effectiveness of the system and implement changes to improve the system

Context of assessment

Competency is demonstrated by performance of all stated criteria with particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide and within the scope of the Range Statement

Assessment must take account of the endorsed Assessment Guidelines in the Local Government Training Package

Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment

Assessment should reinforce the integration of the key competencies for the particular AQF level Refer to the key competency levels at the end of this unit

Relationship to other unitsprerequisite or corequisite units

To enable holistic assessment this unit may be assessed with other units that form part of the job role

Method of assessment

The following assessment methods are suggested

observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies

written andor oral questioning to assess knowledge and understanding

completion of workplace documentation

thirdparty reports from experienced practitioners

completion of selfpaced learning materials including personal reflection and feedback from trainer coach or supervisor

Evidence required for demonstration of consistent performance

Evidence should be collected over a set period of time that is sufficient to include dealings with an appropriate range and variety of situations

Resource implications

The learner and trainer should have access to appropriate documentation and resources normally used in the workplace

Performance management system may include:

Key performance indicators may include:

Performance standards may include:

Stakeholders may include:

Relevant groups and individuals may include: