Elements and Performance Criteria
- Interpret and distribute council information to applicants
- Range of council pre-prepared materials to assist with the preparation of an application is identified and the content understood in order to communicate effectively with applicants.
- Level of delegation and nature of information that can be communicated to prospective applicants are understood and used as a basis to frame all conversations.
- Stock levels of pre-prepared materials are monitored and steps taken to refresh supplies as required.
- Opportunities to update pre-prepared materials to offer improved levels of information are sought.
- Assist potential applicants to articulate their needs
- Satisfy applicants' initial information needs
- Timely, professional and accurate information and advice about the planning application process are provided to potential applicants in line with council operating procedures and standards.
- Potential applicants are assisted to evaluate the information provided and determine possible steps they can take to satisfy their needs.
- Complex or contentious problems are referred to senior personnel for further resolution as required.
- Provide administrative support for the initial planning application process
- Letters advising close neighbours of planning applications are distributed and other notification processes are carried out according to standard council procedures and protocols.
- Public displays of larger scale planning applications are mounted and advertised according to standard council procedures and protocols.
- Records of applications received are made according to standard council procedures and protocols.
- Monitoring of timelines and applications' progress is undertaken according to standard council procedures and protocols.