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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Collect and maintain records and information
   • Records and statistics are kept and monitored to identify service improvement standards.
   • Complaints, requests and comments are analysed to identify problems and areas of demand.
2. Support day to day functions of local government officers (LGOs)
   • Activities of LGOs are coordinated to enable effective service delivery.
   • Prompt and appropriate responses are provided to problems, complaints and requests.
3. Operate and maintain council equipment
   • Equipment is used effectively to support operational needs.
   • Organisational policies and procedures regarding maintenance of equipment are implemented.
   • Equipment is regularly checked and serviced or replaced when required.
4. Provide quality service to customers
   • Customers and their needs are clearly identified.
   • Organisational policies and procedures are implemented and regularly reviewed for customer service improvements.

Required Skills

This describes the essential skills and knowledge and their level required for this unit

Required Skills

knowledge of other impacting service providers including police engineers and emergency services

Required Knowledge

relevant legislation procedural guidelines council structure and services local knowledge

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Evidence Required

Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria The knowledge and skill requirements described in the Range Statement must also be demonstrated For example knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated
Critical aspects of evidence to be considered	Ability to operate equipment Knowledge of policies and procedures Analysis of complaints and problems Response to customers and LGOs needs complaints or problems Record keeping Knowledge of equipment management and procedures
Context of assessment	On the job or in a simulated work environment Written or oral test
Relationship to other unitsprerequisite or corequisite units	Prerequisite units nil Corequisite units nil
Method of assessment	The following assessment methods are suggested observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written andor oral questioning to assess knowledge and understanding completion of workplace documentation thirdparty reports from experienced practitioners completion of selfpaced learning materials including personal reflection and feedback from trainer coach or supervisor
Evidence required for demonstration of consistent performance	Evidence will need to be collected over time across a range of variables
Resource implications	Access to a workplace or simulated environment that incorporates the equipment used in the parking and traffic management enforcement branch

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Range Statement

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Range of activities and facilities may include:	car parks information booths special event coordination school crossing support duty office (emergency or other).
Equipment may include:	personal data entry computers computers telephone systems and radio communication fleet vehicles and bicycles uniforms meters and voucher dispensing equipment.
Records may include:	data sheets incident reports file notes maintenance sheets requisition forms.
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