This describes the essential skills and knowledge and their level required for this unit

Required Skills

verbal and written communication skills including with nonEnglish speakers

negotiating

using equipment

team supervision

Required Knowledge

relevant council ordinances and orders local government legislation policies and procedures and consequences of noncompliance

council legal authority and limits

personal responsibilities and liability

local environmental conditions terrain facilities and demographics

database networks

current events

emergency management procedures and the role of emergency services

crowd behaviour and transaction issues

implications of cultural and language diversity

mediation and conflict resolution

assertive communication techniques

dealing with offensive behaviour

Hidden text

Overview of assessment requirements

A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria The knowledge and skill requirements described in the Range Statement must also be demonstrated For example knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated

Critical aspects of evidence to be considered

Public safety confidence and health are maintained

Relevant regulationsordinances are enforced effectively and voluntary compliance is encouraged by application of consistency

Resources and agency support are used effectively

Context of assessment

On the job or in a simulated work environment

Written or oral test

Roleplay

Relationship to other unitsprerequisite or corequisite units

Prerequisite units nil

Corequisite units nil

Method of assessment

The following assessment methods are suggested

observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies

written andor oral questioning to assess knowledge and understanding

completion of workplace documentation

thirdparty reports from experienced practitioners

completion of selfpaced learning materials including personal reflection and feedback from trainer coach or supervisor

Evidence required for demonstration of consistent performance

Evidence will need to be collected over time across a range of variables

Resource implications

Access to a workplace or simulated case study that encompasses

local government legislation policies and procedures

real or simulated incidents in a range of contexts

Appropriate manner may include recognising:

Area may include:

User group or crowd composition may refer to:

Inability or indisposition may include:

Informing the public may include the use of:

Distressed people may include:

Regulations, ordinances and orders may include:

Post-incident procedures may include: