This describes the essential skills and knowledge and their level required for this unit

Required Skills

negotiating with customers

providing clear written and verbal information

decision making

liaising with customers

analysing

Required Knowledge

failure modes

treatment options and benefits of options

council structure

council budgeting processes

council business objectives

levels of service

selection criteria

relevant council policies and procedures

principles of quality customer service

Hidden text

Overview of assessment requirements

A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria The knowledge and skill requirements described in the Range Statement must also be demonstrated For example knowledge of the legislative framework and safe work practices that underpin the performance of the unit must be demonstrated

Critical aspects of evidence to be considered

Comprehensive assessment of renewal options is undertaken

Works are prioritised according to meritbased selection criteria

Customer service is provided

Context of assessment

May be assessed through

on the job

simulated workplace environment

written assignment

shortanswer test

oral questioning

observation

or any combination of the above

Relationship to other unitsprerequisite or corequisite units

To enable holistic assessment this unit may be assessed with other units that form part of the job role

Method of assessment

The following assessment methods are suggested

observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies

written andor oral questioning to assess knowledge and understanding

completion of workplace documentation

thirdparty reports from experienced practitioners

completion of selfpaced learning materials including personal reflection and feedback from trainer coach or supervisor

Evidence required for demonstration of consistent performance

Evidence will need to be gathered over time across a range of variables depending on council work flow and planning cycle as long as the critical aspects of evidence can be demonstrated

Resource implications

In accordance with a range of variable requirements

Assets may include:

Renewal may include:

Council infrastructure assets may include:

Failure modes may include:

Treatment may include:

Customers may include: