Required skills

Required skills include

identifying architectural hardware needs

identifying suitable architectural hardware brands prices and warranty conditions

reading and interpreting plans designs and specifications

applying basic numeracy techniques

applying safe and efficient work practices

interpersonal communication skills

relating to people from different social and cultural backgrounds

dealing with customerclients that are difficult or abusive

dealing with customerclients that have special needs

presenting a professional image

preparing documentation

entering data using basic keyboarding skills

Required knowledge

Required knowledge includes

organisational policies and procedures in relation to

salescustomer services

methods of dealing with special needsrequests of customers

customer complaints

price negotiation

available architectural hardwarekeying system options and basic requirements for installation

types and functions of architectural hardwarekeying system

building construction methods and types

organisational and client confidentiality requirements

basic problemsolving strategies

operational principles of information technology

principles of effective communication

documentation requirements and processes

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

A person who demonstrates competency in this unit must be able to research and recommend architectural hardware andor keying requirements identify quantities and advise on price warranty and service and repair options and include this information as required in the preparation of a brief for a client

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Critical aspects of assessment and evidence include

ability to match architectural hardware products to a client brief or specification

ensuring selected architectural hardware products comply with relevant legislation codes and standards

explaining and demonstrating architectural hardware products to clients

undertaking imperial and metric measurements of job requirements and matching to architectural hardware measuring systems

estimating quantities of required architectural hardware products

supplying accurate quotes for architectural hardware products and services

negotiating prices

advising on warranties service and repair options for architectural hardware products and services

arranging service and repairs

Context of and specific resources for assessment

This unit may be assessed on the job off the job or a combination of both Where assessment occurs off the job that is the candidate is not in productive work then an appropriate simulation must be used where the range of conditions reflects realistic workplace situations The competencies covered by this unit would be demonstrated by an individual working alone or as part of a team The assessment environment should not disadvantage the candidate

Assessors must be satisfied that the candidate can competently and consistently perform all elements of the unit as specified by the criteria including required knowledge and be capable of applying the competency in new and different situations and contexts

Method of assessment

Assessors should gather a range of evidence that is valid sufficient current and authentic Evidence can be gathered through a variety of ways including direct observation supervisors reports project work samples and questioning Questioning techniques should not require language literacy and numeracy skills beyond those required in this unit of competency The candidate must have access to all tools equipment materials and documentation required The candidate must be permitted to refer to any relevant workplace procedures product and manufacturing specifications codes standards manuals and reference materials

Guidance information for assessment

This unit could be assessed in conjunction with any other units addressing the safety quality communication materials handling recording and reporting associated with assessing technical security requirements or other units requiring the exercise of the skills and knowledge covered by this unit

Job requirements

Information

Architectural hardware

Relevant sources of information

Applicable legislation, codes and national standards

Organisational requirements

Customer/client

Interpersonal techniques

Measuring tools