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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
Products | includes blinds and/or awnings |
Services | includes preparation, manufacturing and installation |
Authoritative sources | includes manufacturers, industry resource groups, industry advocacy groups |
Characteristics of products | includes characteristics of fabrics, materials, fixings |
Documentation | includes product information sheets, specifications |
Sample | may include fabric off-cuts, photographs, drawings, sketches |
Visual aids | include photographs, brochures, computer presentations |
Customer requirements | may include sun protection, darkening effects, privacy, insulation, decoration, noise reduction, weather protection, presenting a professional image, advertising and branding, light dispersement |
Active listening | includes maintaining eye contact, asking questions to clarify meaning, |
Assumptions | includes site access, removal and disposal of existing blinds, awnings or fixtures |
Feed back | includes verbal or written feed back |
Documented | includes quotation for work, sketches, drawings |
Commitment | includes signing work order or contract, collecting and receipting deposits |
Rights and obligations | includes cooling off periods, providing access to property, availability at arranged time, payment terms and conditions |
Documentation | includes work orders, customer care cards |
Appropriate personnel | includes trainers, assessors, managers, production personnel, office staff, supervisors |