Elements and Performance Criteria
- Develop and maintain knowledge of products
- Assess suitability of customer requirements for situation
- Questioning and active listening techniques are used to identify and clarify customer needs and requirements
- Location for product is inspected observing OHS requirements
- Restrictionsand limitations of building and natural environment are assessed
- Restrictions and limitations of blinds and awnings are assessed
- Provide advice to customer following assessment
- Characteristics of products are explained using sample materials, visual aids and product specifications
- Building covenant and other regulations and legislative requirements are presented to customer
- Range of styles and materials are presented to the customer for evaluation
- Customer queries are answered and examples used to illustrate answers
- Finalise process