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Elements and Performance Criteria

  1. Develop and maintain knowledge of products
  2. Assess suitability of customer requirements for situation
  3. Provide advice to customer following assessment
  4. Finalise process

Required Skills

Required skills

greet customer in an appropriate manner use appropriate questioning techniques and provide feedback to customer to satisfy customer needs and requirements

work with others and in a team to assess suitability of blinds and awnings for situations

develop positive workplace relationships

apply a range of strategies to solve problems

monitor and evaluate solutions

identify diagnose and rectify faults

resolve conflict through negotiation

identify and select practical solutions to problems using analytical skills

show independence and initiative in making decisions

discuss initiatives with colleagues to generate a range of options

assess and take appropriate action to minimise risks

manage innovation and change

determine opportunities to improve processes

collect and organise information for the purpose of

planning tasks

planning use of resources

assessing and prioritising tasks

managing time and resources

participate in continuous improvement processes

collect and analyse information

amend own work practices

clarify objectives

manage workplace information

manage own time

use feedback to improve performance

take responsibility and display confidence in own ideas

apply quality practices

adapt to new skill requirements

research and apply new ideas and techniques

apply reflective skills

use technology relevant to job

use IT to organise information

Required knowledge

State or Territory OHS legislation regulations standards and codes of practice relevant to the full range of processes for assessing suitability of blinds and awnings for situations

organisational and site standards requirements policies and procedures for assessing suitability of blinds and awnings for situations

reading and interpreting workplace documents including work orders work instructions and operator instructions

established lines of communication and protocols

types of tools and equipment used for assessing suitability of blinds and awnings for situations and procedures for their safe use operation and maintenance

terms used to describe components of blinds and awnings

characteristics of materials used in the construction and installation of blinds and awnings

storage systems and labelling

procedures for the recording reporting and maintenance of workplace records and information

mathematical techniques for estimation and measurement

Evidence Required

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Locate interpret and apply information relevant to assessing suitability of blinds and awnings to a range of situations

Apply safe handling practices and safe operating procedures for equipment products and materials to

minimise the risk of injury to self or others

prevent damage to goods equipment and products

Communicate and work with others in the work area

Context of and specific resources for assessment

The application of competency is to be assessed in the workplace or simulated workplace

Assessment is to occur under standard and authorised work practices safety requirements and environmental constraints

Assessment of required knowledge and skills may be conducted in a workplace or simulated workplace environment

The following resources should be made available

workplace location or simulated workplace

materials and equipment relevant to assessing suitability of blinds and awnings for situations

Method of assessment

Assessment methods must confirm consistency and accuracy of performance over time and in a range of workplace relevant contexts together with application of required knowledge and skills

Assessment methods should be by direct observation of tasks and include questioning on required knowledge and skills to ensure its correct interpretation and application

Assessment should be conducted over time and may be in conjunction with assessment of other units of competency


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Products and components

includes Holland-style blinds, Roman-style blinds, vertical-style blinds, timber, plastic and aluminium Venetian-style blinds, pleated-style blinds, wood weave- style blinds, canopy-style awnings, metal louvre-style awnings, aluminium roll up-style awnings, folding arm- style awnings, hardware and fixings

Building styles

includes heritage, period, single and multi-storey

Building codes

include codes related to wind loads, fire attenuation and set backs

Regulations

include council, heritage trusts

Legislation

include applicable legislation from all levels of government. Requirements may include Australian Standards, OHS, the environment, relevant industry codes of practice, duty of care and heritage.

OHS requirements

includes Commonwealth, State or Territory legislation and regulations, organisational safety policies and procedures. Requirements may include the use of personal protective equipment, fire fighting equipment, First Aid equipment, hazard and risk control and elimination of hazardous materials and substances, manual handling including lifting and carrying.

Restrictions and limitations

building

materials, height, architectural integrity, access

natural environment

overhang, space, height

weather

wind rating, rainfall, directional perspective (ie north, south, east, west facing)