Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Determine customer requirements
   • Customer is consulted to determine requirements
   • Examples of furnishing styles and materials are shown to the customer
   • Limitations and benefits of styles and materials are explained
   • Options for the use and modification of styles or materials are defined and proposed to the customer
   • Product requirements are explored, taking into consideration design parameters, material, process, quantity, cost and outcome requirements
   • Cost and feasibility of customer requirements/options is evaluated
2. Match options to customer requirements
   • Customer specifications/standards and user requirements are compared to furnishing styles and materials options
   • Range of best fit styles and materials are presented to the customer for evaluation
   • Customer queries are answered and examples used to illustrate answers
3. Document requirements
   • Requirements are confirmed and/or approved in the appropriate format
   • Specification details are established and confirmed, including quality standards in accordance with enterprise procedures
   • Required completion date and any delivery requirements are documented
   • Special instructions to production team are added where required
   • Appropriate cost details are incorporated when necessary

Required Skills

Required skills

research collect organise and understand information related to furnishing styles and materials including the relevant technical regulatory cultural environmental and safety requirements communicate ideas and information to enable clarification of the requirements and the oral and written reporting of outcomes to the client plan and organise activities to access products equipment systems and materials to avoid any backtracking interruptions or communication breakdowns work with other and in team by recognising dependencies and using cooperative approaches use mathematical ideas and techniques to correctly complete measurements calculate area and dimensions create accurate and scaled drawings estimate material requirements and calculate costs create and apply systematic problem solving techniques to anticipate problems avoid reworking and avoid wastage use the workplace technology related to the matching process including computeraided systems

Required knowledge

the range of company products market work systems and equipment relevant furnishing styles and materials company business policies and plans including procedures for product modification and product development legislative requirements of the work activities

Evidence Required

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package
Critical aspects of evidence	Locate interpret and apply relevant information Apply safety requirements throughout the work sequence including the use of personal protective clothing and equipment On two occasions involving different products match furnishing stylematerials to meet customer requirements and evaluate design and design requirements evaluate furnishing styles and materials and compare them to customer requirements suggest improvements to stock line designs and materials and where appropriate negotiate changes identify the impact of decisions in terms of commercial environmental and safety risks Work effectively with others
Resource implications	Product lists furnishing style catalogues or references and customer requirements
Method of assessment	Assessment methods must confirm consistency of performance over time and in a range of workplace relevant contexts Assessment should be by direct observation of tasks and questioning on underpinning knowledge Assessment should be conducted over time and will generally be in conjunction with assessment of other units of competency
Context of assessment	Assessment may occur on the job or in a simulated workplace facility with relevant equipment simulated work instructions and deadlines

---

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Unit scope	This unit covers the work involved in matching furnishing style/materials/costs to meet a customer's order
Unit context	OHS requirements include legislation, building codes, material safety management systems, hazardous substances and dangerous goods codes and safe operating procedures Work is carried out in accordance with legislative obligations, environmental legislation, relevant health regulations, authorised handling procedures and organisation insurance requirements Work requires individuals to demonstrate conceptual ability, discretion, judgement and problem solving skills
Workplace environment	The matching of furnishing style/materials to meet a customer order is undertaken in accordance with established enterprise procedures and practices Work is generally performed with little external assistance and with minimal supervision or direction Customers may be internal or external
Information and procedures	Customer requirements Product and style catalogues Work procedures/instructions Manufacturer/designer specifications and instructions Organisation work specifications and requirements Legislation/regulations/national and industry codes and practices relevant to the product Quality and Australian standards and procedures

---