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Elements and Performance Criteria

  1. Determine customer requirements
  2. Match options to customer requirements

Required Skills

This unit addresses the competency to assess customer requirements to analyse all available and practical options and to match furnishing stylematerials to customer requirements

Unit Sector

Furnishing Technology

ELEMENT

PERFORMANCE CRITERIA

Determine customer requirements

Customer is consulted to determine requirements

Examples of furnishing styles and materials are shown to the customer

Limitations and benefits of styles and materials are explained

Options for the use and modification of styles or materials are defined and proposed to the customer

Product requirements are explored taking into consideration design parameters material process quantity cost and outcome requirements

Cost and feasibility of customer requirementsoptions is evaluated

Match options to customer requirements

Customer specificationsstandards and user requirements are compared to furnishing styles and materials options

Range of best fit styles and materials are presented to the customer for evaluation

Customer queries are answered and examples used to illustrate answers

Document requirements

Requirements are confirmed andor approved in the appropriate format

Specification details are established and confirmed including quality standards in accordance with enterprise procedures

Required completion date and any delivery requirements are documented

Special instructions to production team are added where required

Appropriate cost details are incorporated when necessary

This describes the essential skills and knowledge and their level required for this unit

Required skills

research collect organise and understand information related to furnishing styles and materials including the relevant technical regulatory cultural environmental and safety requirements

communicate ideas and information to enable clarification of the requirements and the oral and written reporting of outcomes to the client

plan and organise activities to access products equipment systems and materials to avoid any backtracking interruptions or communication breakdowns

work with other and in team by recognising dependencies and using cooperative approaches

use mathematical ideas and techniques to correctly complete measurements calculate area and dimensions create accurate and scaled drawings estimate material requirements and calculate costs

create and apply systematic problem solving techniques to anticipate problems avoid reworking and avoid wastage

use the workplace technology related to the matching process including computeraided systems

Required knowledge

the range of company products market work systems and equipment

relevant furnishing styles and materials

company business policies and plans including procedures for product modification and product development

legislative requirements of the work activities

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects of evidence

Locate interpret and apply relevant information

Apply safety requirements throughout the work sequence including the use of personal protective clothing and equipment

On two occasions involving different products match furnishing stylematerials to meet customer requirements and

evaluate design and design requirements

evaluate furnishing styles and materials and compare them to customer requirements

suggest improvements to stock line designs and materials and where appropriate negotiate changes

identify the impact of decisions in terms of commercial environmental and safety risks

Work effectively with others

Resource implications

Product lists furnishing style catalogues or references and customer requirements

Method of assessment

Assessment methods must confirm consistency of performance over time and in a range of workplace relevant contexts

Assessment should be by direct observation of tasks and questioning on underpinning knowledge

Assessment should be conducted over time and will generally be in conjunction with assessment of other units of competency

Context of assessment

Assessment may occur on the job or in a simulated workplace facility with relevant equipment simulated work instructions and deadlines


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Unit scope

This unit covers the work involved in matching furnishing style/materials/costs to meet a customer's order

Unit context

• OHS requirements include legislation, building codes, material safety management systems, hazardous substances and dangerous goods codes and safe operating procedures

• Work is carried out in accordance with legislative obligations, environmental legislation, relevant health regulations, authorised handling procedures and organisation insurance requirements

• Work requires individuals to demonstrate conceptual ability, discretion, judgement and problem solving skills

Workplace environment

• The matching of furnishing style/materials to meet a customer order is undertaken in accordance with established enterprise procedures and practices

• Work is generally performed with little external assistance and with minimal supervision or direction

• Customers may be internal or external

Information and procedures

• Customer requirements

• Product and style catalogues

• Work procedures/instructions

• Manufacturer/designer specifications and instructions

• Organisation work specifications and requirements

• Legislation/regulations/national and industry codes and practices relevant to the product

• Quality and Australian standards and procedures