Elements and Performance Criteria
- Determine customer requirements
- Customer is consulted to determine requirements
- Examples of furnishing styles and materials are shown to the customer
- Limitations and benefits of styles and materials are explained
- Options for the use and modification of styles or materials are defined and proposed to the customer
- Product requirements are explored, taking into consideration design parameters, material, process, quantity, cost and outcome requirements
- Cost and feasibility of customer requirements/options is evaluated
- Match options to customer requirements
- Customer specifications/standards and user requirements are compared to furnishing styles and materials options
- Range of best fit styles and materials are presented to the customer for evaluation
- Customer queries are answered and examples used to illustrate answers
- Requirements are confirmed and/or approved in the appropriate format
- Specification details are established and confirmed, including quality standards in accordance with enterprise procedures
- Required completion date and any delivery requirements are documented
- Special instructions to production team are added where required
- Appropriate cost details are incorporated when necessary
- This describes the essential skills and knowledge and their level, required for this unit.