Elements and Performance Criteria
- Establish customer needs
- Evaluate available goods and/or services to meet needs
- Information on characteristics of available goods or services is investigated
- Performance characteristics and costs of potential options are compared in relation to customer identified needs and provisional recommendations are made
- Availability of recommended goods or services is established
- Recommendations or selection of services or goods are made to customer
- Determine and agree parameters for contract
- Workplace contract format is used, adapting sections as required
- Specification of services or goods to be provided is detailed within contract
- Legal requirements are included within contract details
- Draft contract provision is explained to customers and required amendments agreed
- Formal agreement with terms of the contract by the customer is achieved