Elements and Performance Criteria
- Perform routine workplace duties following simple written instructions
- Routine work instructions and procedures are read and interpreted correctly
- Appropriate lines of communication with supervisors and colleagues are identified and used
- Routine work instructions and procedures are followed in sequence
- Clarification is sought from workplace supervisor when any instruction or procedure is not understood
- Follow simple spoken instructions
- Communicate with other crew members
- Constructive feedback is encouraged and acted upon
- All crew members are treated with respect, courtesy and sensitivity
- Cultural differences are considered and appropriate language is used in all verbal and non-verbal communication
- Communication is used to develop and maintain positive relationships, mutual trust and confidence
- Complete workplace forms
- Complete work tasks
- Tasks are completed within designated timeframes according to instructions
- Effective questioning is used to seek assistance from other crew members when difficulties arise in achieving allocated tasks
- Factors affecting work requirements are identified and appropriate action is taken
- Progress with task is communicated to supervisor as required