Elements and Performance Criteria
- Induct and train crew
- Crew member is introduced to key personnel and areas on vessel
- Performance requirements and responsibilities of the position are explained
- Legislative requirements and organisational policies and procedures are explained
- Initial training in relevant safety management systems, equipment and work practices is arranged and conducted
- Training opportunities for development of the individual’s job role are identified
- Relevant documentation is completed and submitted to appropriate personnel
- Allocate crew workload
- Current workload of crew is assessed
- Workload is scheduled effectively to facilitate operational efficiency of vessel
- Duties, rosters and responsibilities are assessed against and matched to crew capabilities according to legislative and organisational requirements
- Crew are allocated a workload priority
- Workload of crew is continuously assessed according to agreed objectives and timelines
- Monitor crew performance
- Performance expectations are communicated clearly to crew and individual crew members
- Performance of crew and individuals is systemically monitored against defined measurable performance criteria to ensure satisfactory completion of assigned workloads
- Performance expectations are assessed objectively against workloads and crew and individual capabilities
- Strategies are developed to ensure crew and individuals are actively encouraged and supported in assessing their own competence and identifying their learning needs
- Address performance related issues
- Systems are established to ensure efforts of crew are monitored, and formal and informal feedback is provided in a constructive manner
- Performance above expectations is identified and reinforced through recognition and continuous feedback
- Performance below expectations is identified and development plan for improved performance is negotiated, agreed on and documented according to organisational requirements
- Action plans for improving performance are established and monitored according to organisational requirements
- Address issues and problems of crew and individual crew members
- Potential and current issues and problems arising within crew and/or individuals are identified and acted on according to organisational and legislative requirements
- Advice, support and expertise is sought from appropriate personnel as required, to resolve issues and problems
- Issues and problems that impact on individual crew members are followed through and resolved with concerned individuals
- Build support and commitment within crew
- Organisational requirements are met through personal performance, behaviour and leadership, which serves as a positive role model for other crew members
- Own performance is monitored and adjusted to ensure it aligns with key performance indicators and organisational goals
- Crew members are treated in a fair and equal manner and individual differences are identified and accommodated
- Effective communication is developed and maintained with crew and management