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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Induct and train crew
  2. Allocate crew workload
  3. Monitor crew performance
  4. Address performance related issues
  5. Address issues and problems of crew and individual crew members
  6. Build support and commitment within crew

Range Statement

Specifies different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Organisational policies and procedures include one or more of the following:

anti-discrimination

complaint and grievance procedures

culturally appropriate entitlements

employment conditions

equal opportunity

induction and training

performance measures

professional development

recruitment and selection

work health and safety (WHS)/occupational health and safety (OHS)

Relevant documentation include one or more of the following:

employee records

job/position descriptions

records of taxation and superannuation payments

WHS/OHS records

Performance expectations include one or more of the following:

documented key performance indicators (KPIs) for:

individuals

individuals and crew

informal KPIs developed by Master for:

individuals

individuals and crew

Strategies include one or more of the following:

coaching

counselling

disciplinary procedures

discussions and meetings to resolve performance issues

making adjustments to KPIs

mentoring

referral to more senior management/human resources support services

shadowing

training

Development plan includes one or more of the following:

capacity for inserting ongoing evaluation, review and input

codes of conduct

crew competencies

crew roles and responsibilities

KPIs

learning opportunities

negotiated agreements with individual

performance standards

WHS/OHS requirements

work allocation

work outputs and processes

Potential and current, issues and problems include one or more of the following:

appeals against formal decisions such as assessments

bullying

discrimination and harassment

dispute between individuals or parties

grievances

injury rehabilitation

perceived or actual relating to:

work roles, job design and allocation of duties

work performance of self and others

prejudice or racial vilification

promotions

stress or personal problems

Appropriate personnel include one or more of the following:

human resources manager and personnel

management

other crew members

other Masters in the organisation

union/employee representatives or groups