Google links for MARG004 - Provide leadership to crew

Elements and Performance Criteria

Range Statement

Specifies different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Range is restricted to essential operating conditions and any other variables essential to the work environment.
Performance expectations include one or more of the following:	documented key performance indicators (KPIs) for: individuals individuals and crew informal KPIs developed by the Master for: individuals individuals and crew

Development plan includes one or more of the following:	capacity for inserting ongoing evaluation, review and input codes of conduct crew competencies crew roles and responsibilities KPIs learning opportunities negotiated agreement with individual performance standards work allocation work health and safety (WHS)/occupational health and safety (OHS) requirements work outputs and processes

Potential and current issues and problems include one or more of the following:	appeals against formal decisions such as assessments bullying discrimination and harassment dispute between individuals or parties grievances injury rehabilitation perceived or actual relating to work: roles, job design and allocation of duties performance of self and others prejudice or racial vilification promotions stress or personal problems

Learning and development opportunities include on e or more of the following:	career pathways coaching conference and seminar attendance external study formal course participation induction in-house training programs job rotation mentoring on-the-job training secondment

Interpersonal skills and communication techniques include one or more of the following:	active listening constructive feedback control of voice and body language flexibility and willingness to negotiate non-verbal communication presenting options and consequences paraphrasing reflecting and summarising speaking clearly and concisely seeking feedback to check understanding showing awareness of cultural and social differences using language sensitively using positive, confident and cooperative language

Stakeholders include one or more of the following :	coast stations Master other ships vessel traffic service (VTS) centres

Barriers to effective cross-cultural communication include one or more of the following:	assumptions cultural first or preferred language level of skill and knowledge power imbalance racist and prejudiced attitudes socioeconomic stereotypes and generalisations structural

Teamwork includes one or more of the following:	advantages and disadvantages individual and group behaviour team building team problem solving types of groups

Organisational goals include one or more of the following:	client service standards environmental management organisational service standards WHS/OHS

Leadership and guidance strategies include one or more of the following:	delegation empowerment job design motivation process theories