Elements and Performance Criteria
- Develop a maintenance error management program
- The aims and objectives of the maintenance error management program are clearly stated and the program is structured in accordance with regulatory requirements
- The maintenance error management program encourages open and blame free (unless negligent) reporting of maintenance errors
- Disciplinary boundaries are clearly stated for application in the event of negligence
- A maintenance error investigation procedure is specified, including compliance, where applicable, with regulatory procedures for the reporting of significant safety issues related to maintenance errors
- A strategy and procedure is specified for the development and delivery of staff training programs relating to maintenance error management
- Reference to the maintenance error management program is included in applicable organisational policies and procedures
- Provision is made for feedback of program results to the workforce, and for analysis of accumulated data to identify maintenance error trends
- Manage a maintenance error management program
- Reported events are reviewed to determine if they should be investigated within the procedures of the maintenance error management program
- Significant safety issues related to maintenance errors are reported to CASA and/or the Australian Transport Safety Bureau (ATSB)
- Events applicable to the maintenance error management program are investigated in accordance with program procedures
- The results of the investigation are analysed to determine appropriate action to minimise the probability of a recurrence of the event
- Necessary action is taken and feedback is provided to the workforce
- The event and resultant action are reviewed to determine what information, if any, should be forwarded to bodies external to the organisation
- Accumulated data is reviewed in accordance with the program procedures to determine and monitor maintenance error trends