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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Identify team goals and processes
   • Team goals and requirements are identified.
   • Processes in place to assist in meeting team goals are identified.
   • Workflow and processes are described.
   • Roles and responsibilities of team members are identified.
   • Relationships within team and with other work areas are identified.
2. Communicate and cooperate with team members
   • Effective interpersonal skills are used to interact with team members and to contribute to activities and objectives.
   • Formal and informal forms of communication are used effectively to support team achievement.
   • Team members are assisted as required to ensure team achieves goals and requirements.
   • Diversity is respected and valued in team functioning.
   • Views and opinions of other team members are understood and reflected accurately.
   • Workplace terminology is used correctly to assist communication.
3. Work as a team member
   • Tasks are performed in accordance with organisational and team requirements, specifications and workplace procedures.
   • Agreed reporting lines are followed using standard operating procedures.
4. Solve problems as a team member
   • Potential and real problems faced by team are identified.
   • Procedures for avoiding and managing problems are identified.
   • Problems are solved effectively and in a manner which supports team functioning.

Required Skills

Required skills

Look for evidence that confirms skills in contributing to achievement of team goals communicating and cooperating with team members coordinating work effort with others applying effective interpersonal skills reading interpreting and following information on written job instructions specifications standard operating procedures charts lists drawings and other applicable reference documents solving problems

Required knowledge

Look for evidence that confirms knowledge of effective interpersonal strategies and skills effective listening basic speaking skills use of terminology and jargon giving and receiving feedback checking and clarifying taskrelated information interpreting instructions basic conflict resolution selecting modes and methods of communication identifying and resolving communication breakdowns and barriers principles of effective communication relationships and roles within team and with others reporting relationships and procedures own responsibilities with respect to productsservices to be provided by team skills and competencies of the individual and other employees performing interdependent activities team goals objectives and task requirements sources of technical expertiseassistance appropriate forms of communication hazards and control measures associated with team activities including housekeeping safe work practices and procedures

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package
Overview of assessment	A person who demonstrates competency in this unit must be able to operate in a workbased team environment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Assessors must be satisfied that the candidate can competently and consistently perform all elements of the unit as specified by the criteria including required knowledge and be capable of applying the competency in new and different situations and contexts
Context of and specific resources for assessment	This unit may be assessed on the job off the job or a combination of both on and off the job Where assessment occurs off the job that is the candidate is not in productive work then an appropriate simulation must be used where the range of conditions reflects realistic workplace situations The competencies covered by this unit would be demonstrated by an individual working alone or as part of a team The assessment environment should not disadvantage the candidate This unit could be assessed in conjunction with any other units addressing the safety quality communication materials handling recording and reporting associated with operating in a workbased team environment or other units requiring the exercise of the skills and knowledge covered by this unit
Method of assessment	Assessors should gather a range of evidence that is valid sufficient current and authentic Evidence can be gathered through a variety of ways including direct observation supervisors reports project work samples and questioning Questioning should not require language literacy and numeracy skills beyond those required in this unit The candidate must have access to all tools equipment materials and documentation required The candidate must be permitted to refer to any relevant workplace procedures product and manufacturing specifications codes standards manuals and reference materials
Guidance information for assessment

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Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Team goals	Production or manufacturing output, deadlines and timelines, resource use, performance, mistake elimination targets, process improvements, maintenance activity, safety levels
Effective interpersonal skills	Basic listening and speaking skills, use of terminology and jargon, giving and receiving feedback, interpreting instructions, verbal and non-verbal modes and methods of communication, communication breakdowns and barriers, basic principles of effective communication
Formal and informal forms of communication	Meetings, documentation, updates, handover, signage, discussion, explanations, demonstration, electronic
Diversity	Ethnicity, age, gender, demographics, disability
Workplace terminology	Terminology - referring to equipment, processes, workplace areas, staff and procedures - specific to the processes and equipment used in the workplace

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