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Elements and Performance Criteria

1. Determine information needs of employees and manufacturing systems
   • Examine competitive manufacturing strategy and determine broad information framework
   • Examine the production process and its requirements and determine the information needs of production employees
   • Examine the maintenance strategy and determine the information needed by maintenance employees
   • Examine the office, logistics, sales, marketing and other areas supporting production and determine the information needs of employees
   • Discuss information used and desired with employees at all relevant levels, and involve team and other key personnel in strategy development to ensure awareness, learning and commitment
   • Examine control systems to determine their data needs
2. Select communication strategy
   • Analyse required information flows
   • Determine access requirements by information users
   • Evaluate suitability of communication media for required information flows and access
   • Discuss possible strategy with relevant stakeholders
   • Select an appropriate strategy or strategies.
3. Implement strategy
   • Develop list of what needs to be done
   • Determine resources required to implement strategy
   • Obtain authority for communication media to be developed
   • Monitor development of communication media and take appropriate corrective action as required
   • Deploy developed communication media
4. Monitor ongoing situation
   • Determine relevant indicators for communication strategy
   • Monitor indicators
   • Re-evaluate communication needs on a regular basis
   • Make improvements to the communication strategy as appropriate.

Required Skills

Required skills

negotiating communication team work problem solving planning and organising

Required knowledge

knowledge of communication media communication needs of the organisation and its individuals

Evidence Required

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package
Overview of assessment requirements	Assessment should aim to demonstrate that the person being assessed can develop a communication strategy which will meet the information needs of a competitive manufacturing organisation and its employees
What are the specific resource requirements for this unit	Access to a workplace implementing competitive manufacturing strategies is required No other specific resources are required
What critical aspects of evidence is required to demonstrate competency in this unit	Evidence of developingimproving a communications strategy
In what context should assessment occur	Assessment will need to occur in a competitive manufacturing organisation and where the individual is responsible for the communication strategy or by case study
Are there any other units which could or should be assessed with this unit or which relate directly to this unit	This unit may be assessed concurrently with appropriate units
What method of assessment should apply	Assessors must be satisfied that the person can consistently perform the unit as a whole as defined by the elements Performance Criteria skills and knowledge A holistic approach should be taken to the assessment Assessors should gather sufficient fair valid reliable authentic and current evidence from a range of sources Sources of evidence may include direct observation reports from supervisors peers and colleagues project work samples organisation records and questioning Assessment should not require language literacy or numeracy skills beyond those required for the unit The assessee will have access to all techniques procedures information resources and aids which would normally be available in the workplace The method of assessment should be discussed and agreed with the assessee prior to the commencement of the assessment
What evidence is required for demonstration of consistent performance	Evidence should be available from an extended period of time and may be historic if the person has been in this role for some time

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Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Competitive manufacturing	Competitive manufacturing is used to describe the range of systemic manufacturing practice concepts and approaches. It covers but is not limited to: lean manufacturing agile manufacturing preventative and predictive maintenance approaches monitoring and data gathering systems such as Systems control and data acquisition software (SCADA), enterprise resource planning systems (ERP), Manufacturing resource planning (MRP), and proprietary systems such as SAP statistical process control systems, including six sigma and three sigma Just In Time (JIT), kanban and other pull related manufacturing control systems supply, value, and demand chain monitoring and analysis other continuous improvement systems. Competitive manufacturing should be interpreted so as to take into account the stage of implementation of competitive manufacturing approaches, the enterprise's size and work organisation, culture, regulatory environment and manufacturing sector.
Access requirements	Access requirements include: occasional access periodic access continual access visual/auditory/tactile access online/hard copy access specific location many or generalised locations
Communication media	Communication media include: manuals such as SOPs, OHS and training manuals aide memoir verbal signage instruction displays tags, isolations/lockouts permits to work/clearances operator reporting visual factory type displays painted walkways tools/keys/buttons with a specific feel
Stakeholders	Includes team members, personnel officers, industrial officers, union delegates, production management, human relations management, financial management, engineering/ technical personnel.

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