Elements and Performance Criteria
- Study a change
- Identify changes which have occurred
- Select a change or group of related changes to analyse
- Determine the initiation of the selected change
- Gather information on the situation within the enterprise and along the value chain prior to the change
- Gather information on the implementation of the change
- Gather information on the intended benefits of the change
- Gather information on the situation within the enterprise and along the value chain after the change
- Note whether results of change have been constant or have changed over time
- Collate and prepare gathered information for distribution
- Agree results of change with stakeholders
- Identify future improvements
- Discuss lessons learned from the reviewed change with stakeholders
- Capture key knowledge from the review of the change in accordance with systems and procedures
- Identify future improvements in collaboration with team members
- Validate identified future improvements with stakeholders
- Obtain sign off from process/system owner
- Start the process for implementing future improvements
- Check that planned improvements have occurred
- Take action to sustain improvement by standardising