Required skills

decision making

communication at all levels

negotiation

conflict resolution

situation analysis

Required knowledge

competitive manufacturing principles

organisational goals and processes

types of KPIs their applications and limits

continuous improvement

communication methods

process mapping communication and people interaction mapping

customer perception of benefits

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Demonstrates skills and knowledge required to

critically examine relationships within and between teams and to take action to improve them

In particular look for evidence of

identification of relationshipsrelationship maps

identification of sources of conflicttension

consensus development of improvement plans

implementation of those plans and a rechecking of the subsequent relationships

Context of and specific resources for assessment

Assessment may occur on the job or in an appropriately simulated environment Access is required to real or appropriately simulated situations including work areas materials and equipment and to information on workplace practices and OHS practices

Where applicable reasonable adjustment must be made to work environments and training situations to accommodate ethnicity age gender demographics and disability

Access must be provided to appropriate learning andor assessment support when required Where applicable physical resources should include equipment modified for people with disabilities

Method of assessment

Assessment must satisfy the endorsed assessment guidelines of the Manufacturing Training Package

Assessment methods must confirm consistency and accuracy of performance over time and in a range of workplace relevant contexts together with application of underpinning knowledge

Assessment methods must be by direct observation of tasks and include questioning on underpinning knowledge to ensure its correct interpretation and application

Assessment may be applied under project related conditions real or simulated and require evidence of process

Assessment must confirm a reasonable inference that competency is able not only to be satisfied under the particular circumstance but is able to be transferred to other circumstances

Assessment may be in conjunction with assessment of other units of competency where required

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and appropriate to the language and literacy capacity of the candidate and the work being performed

Codes of practice/standards

Health, safety and environment (HSE)

Relationship between organisational teams

Cooperation within teams

Key performance indicators (KPIs)

Resistance to change

Stakeholders

Team leader