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Elements and Performance Criteria

1. Identify customers and suppliers.
   • Identify internal and external customers and suppliers.
   • Identify individual requirements.
   • Identify your role in meeting customer requirements.
2. Identify areas for improvement.
   • Identify issues affecting output and quality.
   • Identify instances of variation.
   • Follow enterprise procedures/work instructions for reporting and managing variations.
   • Record non-conformance in accordance with company requirements.
3. Identify strategies for improvement.
   • Analyse problems/areas for improvement.
   • Explain the use of information in developing improvements.
   • Use appropriate quality tools and techniques for identifying causes of problem and areas for improvement.
   • Suggest options for improvement.
   • Discuss a proposed improvement with others in a team.
4. Participate in a team to implement an improvement proposal.
   • Implement changes in system and procedures.
   • Monitor performance improvements.
   • Evaluate results of improvements with others in a team.

Required Skills

This describes the essential skills and knowledge and their level required for this unit

Knowledge and understanding of the process normal operating parameters and product quality to recognise nonstandard situations Knowledge of the relevant OHS and environmental requirements is required along with an ability to implement them in a manner which is relevant to determining the corrective action and provision of recommendations

Thorough knowledge of organisation standard operating procedures is required Some appreciation of business goals is required as a basis for decisionmaking and action

Competence to include the ability toapply and explain

principles of operation

principles of recording and reporting

analytical problem solving techniques

Competence to include the ability to distinguish between causes of problems such as

process

maintenance

materials

operations

relevant to the ability to improve processes and procedures at that level

Language literacy and numeracy requirements

This unit requires the ability to read and interpret typical product specifications job sheets and material labels as provided to operators

Writing is required to the level of completing workplace forms

Basic numeracy is also required eg to interpret quality data and graphs

Evidence Required

The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria required skills and knowledge the Range Statement and the Assessment Guidelines for this Training Package

Overview of assessment

A holistic approach should be taken to the assessment

Assessors must be satisfied that the person can consistently perform the unit as a whole as defined by the Elements Performance Criteria and skills and knowledge

Critical aspects for assessment and evidence required to demonstrate competency in this unit

It is essential that competence is demonstrated in the knowledge and skills defined in this unit These may include the ability to

appropriate documenting of the quality improvement process is undertaken

enterprise procedures for identifying and suggesting improvements are followed

the operator is able to participate in a team discussion

enterprise procedures for implementing improvement proposals are followed

standards are met consistently

Consistent performance should be demonstrated

Assessment method and context

Assessment will occur onthejob or in a simulated workplace

Competence in this unit may be assessed

in a situation allowing the generation of evidence of the ability to respond to problems

by use of a suitable simulation andor a range of case studiesscenarios

by a combination of these techniques

In all cases it is expected that practical assessment will be combined with targeted questioning to assess the underpinning knowledge and theoretical assessment will be combined with appropriate practicalsimulation or similar assessment Assessors need to be aware of any cultural issues that may affect responses to questions

Assessment processes and techniques must be culturally appropriate and appropriate to the oracy language and literacy capacity of the assessee and the work being performed

Specific resources for assessment

This section should be read in conjunction with the Range Statement for this unit of competency Resources required include suitable access to an operating plant or equipment that allows for appropriate and realistic simulation A bank of case studiesscenarios and questions will also be required to the extent that they form part of the assessment method Questioning may take place either in the workplace or in an adjacent quiet facility such as an office or lunchroom No other special resources are required

Access must be provided to appropriate learning andor assessment support when required Where applicable physical resources should include equipment modified for people with disabilities

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Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Where reference is made to industry codes of practice, and/or Australian/international standards, the latest version must be used.

Context

This competency applies to all work environments and sectors within the industries.

Procedures

All operations are performed in accordance with procedures.

Procedures include all relevant workplace procedures, work instructions, temporary instructions and relevant industry and government codes and standards.

Tools and equipment

This competency includes use of equipment and tools such as:

workplace forms and logs

communication equipment for gathering and exchanging information, such as telephones, two-way radios, fax machines, email.

Problems

'Respond to routine problems' means 'apply known solutions to a limited range of predictable problems'. Typical process problems may include:

process and quality problems

equipment selection, availability and failure

teamwork and work allocation problems

safety and emergency situations and incidents.

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