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Elements and Performance Criteria

1. Establish coaching/ mentoring relationship.
   • Identify areas for development in line with organisational and individual's requirements.
   • Use effective communication styles to develop trust, confidence and rapport.
   • Make agreements on how the relationship will be conducted, including:
2. the amount of time involved for both parties
3. confidentiality of information
4. identification of development opportunities
5. development plan towards achieving goals.
   • Discuss and clarify expectations and goals.
   • Seek input from other relevant personnel if required.
6. Provide coaching/ mentoring support.
   • Assist the individual to identify and evaluate opportunities to achieve agreed goals/development activities.
   • Share personal experiences and knowledge with the individual to assist in progress to agreed goals/development.
   • Provide a supportive environment to allow the individual to develop towards the achievement of goals.
   • Encourage the individual to make decisions and take responsibility for the courses of actions or solutions under consideration.
   • Provide assistance and guidance in a manner which allows the individual to retain responsibility for achievement in their goals.
7. Evaluate effectiveness of coaching/mentoring.
   • Recognise and openly discuss changes in the coaching/mentoring relationship.
   • Make adjustments to the relationship to take account of the needs of both the mentor/coach and the individual.
   • Seek feedback from individual and other relevant personnel to identify and implement improvements.

Required Skills

This describes the essential skills and knowledge and their level required for this unit

Knowledge of the principles of coaching and mentoring for development of competence

Knowledge of organization standard procedures and work instructions and relevant regulatory requirements along with the ability to apply them to the coachingmentoring process

Competence also includes the ability to

work effectively with individuals who have diverse work styles aspirations cultures and perspectives

use effective methods of coachingmentoring

apply organisation policies procedures and plans

apply methods and techniques for eliciting and interpreting feedback

explain relevant career paths and competency standards in the organisation

apply methods for identifying development opportunities

use effective planning skills to organise activities

give receive and analyse feedback effectively

Language literacy and numeracy requirements

This unit requires the ability to read and interpret organisation requirements which may be included in

quality assurances andor procedures manuals

goals objectives plants systems and processes

legal and organisational policyguidelines and requirements

OHS policies procedures and programs

confidentiality and security requirements

business and performance plans

antidiscrimination and related policy

access and equity principles and practice

ethical standards

quality and continuous improvement processes and standards

Writing is required to the level of completing records and reports

Numeracy is required to the extent required by work instructions and procedures

Evidence Required

The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria required skills and knowledge the Range Statement and the Assessment Guidelines for this Training Package

Overview of assessment

A holistic approach should be taken to the assessment

Assessors must be satisfied that the person can consistently perform the unit as a whole as defined by the Elements Performance Criteria and skills and knowledge

Critical aspects for assessment and evidence required to demonstrate competency in this unit

It is essential that an understanding of mentoringcoaching and its role and benefits is understood Competence must be demonstrated in communication skills in relation to listening questioning providing constructive feedback and nonverbal communication

Consistent performance should be demonstrated in particular

an understanding in the role and benefits of mentoringcoaching in the business

use of significant workplace knowledge and experience to assist another individual to achieve their goalsdevelopment needs

application of effective communication styles

effectively creating a learning environment that allows for open discussion feedback tolerance of mistakes during learning within a safe environment and affirmation of the individuals worthiness

Assessment method and context

Assessment will occur onthejob or in a simulated workplace

Competence in this unit may be assessed

by observation or questioning to indicate understanding

in a situation allowing the generation of evidence of the ability to respond to problems

by using a suitable simulation andor a range of case studiesscenarios

through a combination of these techniques

In all cases it is expected that practical assessment will be combined with targeted questioning to assess the underpinning knowledge and theoretical assessment will be combined with appropriate practicalsimulation or similar assessment Assessors need to be aware of any cultural issues that may affect responses to questions

Assessment processes and techniques must be culturally appropriate and appropriate to the oracy language and literacy capacity of the assessee and the work being performed

Specific resources for assessment

This section should be read in conjunction with the Range Statement for this unit of competency Resources required include suitable access to an operating plant or equipment that allows for appropriate and realistic simulation A bank of case studiesscenarios and questions will also be required to the extent that they form part of the assessment method Questioning may take place either in the workplace or in an adjacent quiet facility such as an office or lunchroom No other special resources are required

Access must be provided to appropriate learning andor assessment support when required Where applicable physical resources should include equipment modified for people with disabilities

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Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Where reference is made to industry codes of practice, and/or Australian/international standards, the latest version must be used.

Context

This competency applies to all work environments in the process manufacturing industries.

Procedures

All operations are performed in accordance with procedures.

Procedures include all relevant workplace procedures, work instructions, temporary instructions and relevant industry and government codes and standards.

Tools and equipment

This competency includes use of equipment and tools such as:

relevant process equipment, components and auxiliary equipment

PPE.

Hazards

Typical workplace hazards include:

chemicals and hazardous materials

gases and liquids under pressure

moving machinery

materials handling

working at heights, in confined spaces, or in environments subjected to heat, noise, dusts or vapours.

Problems

Anticipate and solve problems means resolve a wide range of routine and non-routine problems, using product and process knowledge to develop solutions to problems which do not have a known solution/a solution recorded in the procedures.

Typical problems may include:

lack of materials and resources

conflicting work priorities

time constraints.

lack of cooperation

lack of willingness to receive feedback

Appropriate action for non-routine problems may include reporting to designated

person or other action specified in the procedures.

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