Elements and Performance Criteria
- Monitor and direct work practices within functional area
- Ensure that personnel follow all relevant procedures, regulations and standards
- Confirm that all technical work is performed in accordance with relevant standards, standard operating procedures (SOPs) and schedules
- Ensure that analytical results/data are checked, collated and distributed in accordance with enterprise requirements
- Monitor testing and sampling procedures for quality control in accordance with enterprise requirements
- Identify and resolve complex problems by using agreed problem solving strategies and act to prevent their recurrence
- Manage personnel within work area
- Develop and coordinate rosters to balance job requirements, laboratory efficiency and skill development opportunities
- Empower work groups/teams in dealing with technical and work flow problems and suggesting improvements
- Provide coaching and mentoring to support personnel who have difficulties with meeting targets for performance and/or resource usage
- Establish and maintain effective communication with all personnel and clients to ensure smooth and efficient operations
- Establish resource requirements and operating budgets
- Collect and analyse available resource information in consultation with appropriate personnel
- Prepare operational plans which make the best use of available resources, taking into account client needs and enterprise plans
- Identify and analyse possible variances due to external/internal factors and prepare contingency plans
- Compile operating budgets as required
- Procure resources to achieve operational plans
- Analyse resource requirements and sources of supply in terms of suitability, cost, quality and availability
- Select and purchase new materials and equipment in accordance with enterprise procedures
- Coordinate stocktaking of materials and equipment to ensure maintenance of stock at prescribed levels
- Ensure that personnel are competent to perform required tasks and organise training if required
- Arrange for the recruitment and induction of personnel as appropriate
- Monitor and optimise operational performance and resource usage
- Monitor the relationship between budget and actual performance to foresee problems
- Analyse variations in budget performance and either report or rectify abnormal/sub-optimal performance
- Negotiate with designated personnel and seek approval for variations to operational plans as required
- Assess utilisation of plant, equipment and consumables and compare with planned usage
- Rectify sub-optimal utilisation of plant, equipment and consumables
- Program and arrange for maintenance of plant and equipment in accordance with enterprise maintenance schedules
- Maintain systems, procedures and records associated with resource usage in accordance with enterprise requirements