This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. |
Skill gaps | Skills gaps relevant to work place requirements include one or more of the following:physical capacity skillsworkplace technology skills, such as business equipment, computer technology, machinery, hand tools, and security systemsnumeracy and literacy skills customer service skillscommunication skills, such as listening and understanding, speaking clearly/directly, reading and writingtechnical skills |
Skill development activities | Skill development activities include one or more of the following:information technology (IT) courseshuman resources programscoaching and mentoring programshaving the chance to learn a new task or to operate a new piece of equipment or workplace technologyparticipating in external or internal training programsguided workplace experience |
Learning tools and practices | Learning tools and practices include one or more of the following:note takingreviewing manuals and training guidesdiscussionpracticeobservationtrial and errora combination of any of these |
On-the-job opportunities | On-the-job opportunities include one or more of the following:filling in for a co-worker in a new areaattending talks or seminars arranged by the workplaceshadowing another co-worker in a different areareceiving on-the-job training and supervised practice |
Off-the-job opportunities | Off-the-job opportunities include one or more of the following:taking a course with a training providerattending conferences or seminars attending site visits with a supervisorparticipating in workplace social events participating in community events |
Appropriate dress and behaviour | Appropriate dress and behaviour includes:personal dress and presentation demeanour and attitude displayed to customers and fellow employees |
Time management strategies | Time management strategies include one or more of the following:being punctual goal setting balancing work and personal priorities or agendasprioritisation of required tasks or activitiesplanning daily or weekly workovercoming procrastination dealing with interruptions (contingency planning) organising own work environment |
Organisational requirements | Organisational requirements include:organisational policies and guidelinescommon organisational practicesperformance plansWHS policies, procedures and programs |
Workplace policies and guidelines | Workplace policies and guidelines include, but are not limited to:attendancepunctualitystandards for health and fitness obeying ordersconfidentialitydress codesalcohol and drug restrictionspersonal safety and duty of care related to WHSterms and conditions of employment |
Organisational values | Organisational values include one or more of the following:innovationcommunity responsibilityenvironment responsibility |
Cultural norms | Cultural norms include:mannersmeanings specific to the language of the workplacehistoryworkplace etiquette |
Main sectors of the industry | Main sectors of industry include:textiles, clothing and footwearfurniturechemical manufacturingplastics and rubber products manufacturingmaintenance and engineeringmanufacture of glass or concrete products |
Roles and responsibilities of the industry | The roles and responsibilities of the industry include:providing quality products and servicesproviding quality customer serviceproviding proper training to those in the industry |
Key industry representatives | Key industry representatives include:industry associationsenterprisesunionslegislative bodies |
Current issues or events include | Current issues or eventsinclude:economic environmental political technological supply and demand |
Industry products | Industry products are the outcomes of manufacturing processes and include one or more of the following:clothing and footwearconcrete and glass productstyres and plastic car componentselectronic componentsmetal products |
Industry services | Industry services include one or more of:customer supportproduct advicehealth and diet advicedelivery servicesconsulting serviceswarrantees and/or guarantees |
Service standards | Service standards include one or more of the following:developing and maintaining product and service knowledgeidentifying customer needs and expectations correctlymeeting reasonable needs and request of customers within acceptable time framestaking opportunities to enhance the quality of products and servicesdealing with conflict situationsresponding to customer complaintsmaintaining a positive and cooperative mannerestablishing relationships with customers following appropriate hygiene and safety proceduresreferring difficult complaints to appropriate persons |
Quality standards | Quality standards include one or more of the following:consistency standardsquality specificationstime requirementsmeeting customer requirements |