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Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Messages

Messages may be in any format, including:

written

oral

electronic

Messages may be any combination of simple:

words

numbers

workplace signs

Equipment

Equipment includes one or more of the following:

telephone

two-way radio

computer, tablet, Smartphone or similar

Sources of information

Sources of verbal information include one or more of the following:

toolbox talks

team meetings and production meetings

shift handover

planning sessions

discussion with technical experts, supervisors and work health and safety (WHS) officers

Sources of written material include one or more of the following:

standard operating procedures (SOPs)

work instructions

incident procedures

operating manuals

quality procedures

training program contents/materials

material safety data sheets (MSDS)

job cards

maintenance logs

non-compliance reports

incidence and accident reports

permits

schematics, process flows and engineering drawings

Routine problems

Routine problems must be reported and corrective action taken according to relevant procedures.

Routine problems include one or more of the following:

missing/lost messages

required information not available

required equipment not available

conflict of work priorities

Corrective actions

Corrective actions include one or more of the following:

reporting to an appropriate person

taking action specified in the procedure

Appropriate personnel

Appropriate personnel include one or more of the following:

supervisor

more senior operator

other designated personnel


Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and demonstrate the ability to:

listen attentively

formulate questions to clarify work requirements or instructions

read and interpret workplace information

complete workplace forms

write legibly and/or use electronic keyboard

record and interpret numbers, codes and symbols

use clear and concise language in verbal and written communication.


Knowledge Evidence

Evidence must be provided that demonstrates knowledge of:

organisation procedures, including:

telephone and communications protocols and/or procedures

documentation and record keeping

safety, emergency and hazard control

types and meaning of workplace codes, numbers, symbols, signs and colours typically used in the job/work environment

types, purpose and importance of workplace documentation

workplace expectations for acceptable language and tone (swearing, level of formality, courteousness, respect for diversity, and so on)

challenges in communicating with people from culturally and linguistically diverse (CALD) backgrounds in the workplace and possible strategies.