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Elements and Performance Criteria

  1. Identify work requirements
  2. Read and interpret documentation
  3. Identify required schedules for receipt or despatch
  4. Identify correct product/material
  5. Identify potential problems and required action/solution
  6. Plan work sequence using workplace and product knowledge
  7. Select appropriate materials handling equipment as required
  8. Identify work health and safety (WHS) requirements

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Regulatory framework

The latest version of all legislation, regulations, industry codes of practice and Australian/international standards, or the version specified by the local regulatory authority, must be used, and include one or more of the following:

legislative requirements, including work health and safety (WHS)

industry codes of practice and guidelines

environmental regulations and guidelines

Australian and other standards

licence and certification requirements


All operations must be performed in accordance with relevant procedures.

Procedures are written, verbal, visual, computer-based or in some other form, and include one or more of the following:

emergency procedures

work instructions

standard operating procedures (SOPs)

safe work method statements (SWMS)


batch sheets

temporary instructions

any similar instructions provided for the smooth running of the plant

Documentation and records

Documentation and records include:

any information and data in relation to despatch, receipt, movement and storage of goods whether it is manual, paper-based, electronic or verbal, either in person or by phone/radio, and includes one or more of the following:

order requests


picking slips


transportation requirements

bills of materials

inventory lists


Tools and equipment

Tools and equipment include one or more of the following:

mobile plant/fork lifts

manual handling equipment

hand tools

shrink wrappers

tape machine labellers

loose bulk packing equipment

computers and bar code readers

bag filling equipment


wrapping machines

personal protective equipment (PPE)

distribution equipment, such as A-frames, stillages, containers, elevated platforms and communication equipment


Hazards include one or more of the following:

inappropriate movements and postures

manual handling hazards

heat, smoke, dust or other atmospheric hazards



gases and liquids under pressure

equipment failures

industrial (machinery, equipment and product)

equipment or product mass

noise, rotational equipment or vibration

hazardous products and materials

unauthorised personnel

sharp edges, protrusions or obstructions

slippery surfaces, spills or leaks

extreme weather

other hazards that might arise

Routine problems

Routine problems must be resolved by applying known solutions.

Routine problems are predictable and include one or more of the following:

special storage requirements, including moisture and contamination control

compatibility of goods in loads and in storage

handling of incomplete loads (either in or out)

handling of materials which do not meet specifications

conflicting priorities

incomplete or incorrect paperwork

product requirements

job priority

product/material variations

Known solutions are drawn from one or more of the following:



remembered experience

Non-routine problems must be reported according to according to relevant procedures.

Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and must include the ability to:

identify and select goods to be moved in accordance with documentation

apply known solutions to routine problems

prepare and organise goods to be moved to fit with schedules

select and use handling equipment

read and interpret product specifications, job sheets, procedures, material labels and safety information

complete documentation and records

apply appropriate safety precautions and procedures.