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Range Statement
Performance Evidence
recognise situations, actions and verbal and non-verbal communication that indicate potential or actual conflictcommunicate about needs and concerns of self and others and areas of common ground using: appropriate verbal and non-verbal communication statements that focus on issues and facts, not people and personalitiesaccurate reflection of people’s needs and concernsimplement conflict resolution approach and monitor its successapply known solutions to routine problemsmanage conflict as it arises.