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Elements and Performance Criteria

1. Determine issues that affect process efficiency
   • Investigate issues affecting output and quality
   • Determine potential/actual sources of wastage
   • Identify or develop appropriate performance measurement indicators
   • Identify hazards and required controls associated with the process

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.
Regulatory framework	The latest version of all legislation, regulations, industry codes of practice and Australian/international standards, or the version specified by the local regulatory authority, must be used, and include one or more of the following: legislative requirements, including work health and safety (WHS) industry codes of practice and guidelines environmental regulations and guidelines Australian and other standards licence and certification requirements
Procedures	All operations must be performed in accordance with relevant procedures. Procedures are written, verbal, visual, computer-based or in some other form, and include one or more of the following: emergency procedures work instructions standard operating procedures (SOPs) safe work method statements (SWMS) formulas/recipes batch sheets temporary instructions any similar instructions provided for the smooth running of the plant
Sources of information	Sources of information include one or more of the following: yearly, monthly, weekly and daily production targets business objectives and goals control charts, run charts and graphs enterprise manuals and procedures equipment specifications
Identifying process inefficiencies	Identifying process inefficiencies requires consideration of one or more of the following: equipment downtime spillages leaks contamination raw material quality utilities usage production quality, rejects and re-work wasted materials and other resources productivity issues incorrect work allocation/priorities/planning incorrect processes/procedures
Problems	Routine problems must be resolved by applying known solutions. Routine problems are predictable and known solutions are drawn from one or more of: procedures training remembered experience Non-routine problems must be reported according to according to relevant procedures. Non-routine problems must be resolved by applying operational knowledge to develop new solutions, either individually or in collaboration with relevant experts to: determine problems needing action determine possible fault causes develop solutions to problems which do not have a known solution follow through items initiated until final resolution has occurred report problems outside area of responsibility to designated person Non-routine problems are unexpected problems, or variations of previous problems and include one or more of the following: non-routine process and quality problems equipment selection, availability and failure teamwork and work allocation problems safety and emergency situations and incidents Operational knowledge includes one or more of the following: procedures training technical information, such as journals and engineering specifications remembered experience relevant knowledge obtained from appropriate people

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Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and must include the ability to:

read and interpret information from a range of sources to identify production inefficiencies and strategies to minimise them

complete workplace forms and production reports

use problem-solving tools to identify strategies for improvements

apply operational knowledge to non-routine problems

communicate effectively with relevant personnel at all levels to:

identify and recommend improvement strategies

implement the strategies

evaluate and report the results of implementation.

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Knowledge Evidence

Evidence must be provided that demonstrates knowledge of:

duty of care

organisation procedures

information systems and data collation

measures of process efficiency

hazards that may arise in the job/work environment, including:

their possible causes

potential consequences

appropriate risk controls

relevant equipment and operational processes.

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